The Housekeeping | Custodial Training Manager collaborates with Operations Training, Labor, local leaders and other partners to onboard new hires. You will focus on knowledge transfer and building a culture focused on the Guest and Cast Experience. You will provide hands-on, real-time coaching to inspire excellent performance in an environment founded on teamwork. The Housekeeping | Custodial Training manager must exercise empathy and compassion for individuals. You will assess training needs and provide job-specific coaching to enhance the skills of Cast Members in the Housekeeping and Custodial areas. You will report to the local Housekeeping Director.

Responsibilities

You Will:

• Support onboarding, ongoing training, cyclical cleaning efforts, and align training hours to individual housekeeper needs
• Participate in the operation with new hires, leading with care and empathy, nurturing them to succeed through coaching with a goal of Cast Member retention
• Evaluate On Job Training and learning while partnering with training leaders, representing operational expertise and partnership with local housekeeping and custodial leaders
• Propose training solutions and implement and sustain the training strategy
• Strengthen the quality of training in local areas to ensure Cast Members are successful in their roles
• Partner with Line of Business contacts on operating guides content to ensure procedures match all updates

Basic Qualifications

You Have:

• Minimum of three years of leadership experience in Housekeeping or Custodial areas
• Lead through compassion and empathy
• Lead by being in the operation, being hands-on and along side Cast Members
• Professional Partnership skills and ability to sustain partner relationships
• Motivate teams through coaching and nurturing of cast members
• Conduct organizational analysis and identify opportunity areas in which Operations Training can be strategic
• Proficiency in training processes and with training resources
• Experience assisting with the delivery and communication of training
• Flexible work schedule, including weekends and holidays

Preferred Qualifications

Multilingual: Fluency in Spanish, Haitian-Creole or Portuguese

Required Education

High school diploma or equivalent

Additional Information:

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

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About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.