Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.

Job Purpose

Pearson has a long and successful history and leads the way in the development of its qualification offer across general and vocational qualifications, the majority of subjects and sectors, and across all levels. Our qualifications are developed against world class benchmarks to ensure that we equip learners with the underpinning knowledge, skills and behaviours needed for them to be successful in their careers. We also make sure that we support those delivering our qualifications with high quality teaching and learning solutions, training and continuous professional development: a fully integrated approach to teaching, learning and assessment. Alongside these developments we complement our offer by ensuring that, for the future, our solutions are offered digitally.

At this time of significant change in the education system and the move to develop differentiated pathways for learners, we need to ensure that we continue to be the leading brand and are at the forefront of providing innovative solutions.

Our focus is applied, technical and professional qualifications, holistic apprenticeship and other tender solutions, integrated teaching and learning support and digitally-enabled learning support and assessment.

This specific role is responsible for developing and product managing designated BTEC training needs that make it easier for schools, colleges, training providers and employers to implement our qualifications effectively, and that ultimately give Pearson a competitive advantage over competitors.

Key Accountabilities:

• To develop and maintain a deep understanding of customer needs and market dynamics for BTEC training through quantitative and qualitative research and analysis of the competitive environment

• To develop training propositions that are part of our integrated proposition across complimentary and paid-for and will ensure our customers implement our qualifications effectively

• To work with colleagues to provide best-in-class training and continue to seek to improve customer experience

• To product manage BTEC training projects (e.g. training events, networks, conferences, e-learning modules, recordings) from planning through development to operational delivery, execution and feedback evaluation

• To contribute to the growth strategy of our vocational and work-based learning BTEC portfolio and the continual improvement of how we do things as a department and as a wider business

Main responsibilities:

• Developing and maintaining segment, sector and market insight

• Create and maintain an in-depth evidence base of BTEC training needs and behaviours in each segment (e.g. schools, colleges, private training providers) throughout the life of our qualifications and services by undertaking quantitative and qualitative research

• Develop and maintain a deep understanding of competitor activity, specifically (but not necessarily limited to) the training programmes offered by other awarding bodies, tracking and anticipating their activity

• Developing strategy and propositions, managing budgets, and forecasting

• Create blended learning BTEC training propositions that have clear USPs, have a good customer experience, are part of our integrated digital proposition, are aligned to our qualifications’ strategy, have a clear rationale for being complimentary or paid-for and meet agreed financial targets

• Track, analyse and respond to competitor activity

• Manage budgets for designated projects

• Contribute to the financial and strategic planning process, in particular KPIs, budgets and resource plans for designated projects

• Supporting customers through the lifecycle and improving customer experience

• Monitor BTEC customer experience of our training offer at regular points (from customer satisfaction tracking to regular, in-depth qualitative insight)

• Work with colleagues across the business (e.g. virtual sector qualification teams, Training for Pearson, Sales, Marketing, Customer Services, GQ and HEQ PD) to provide best-in-class customer experience, to deliver consistently high satisfaction and retention levels, and to grow take up of our BTEC training offer

• Anticipate and meet customer needs better than our competitors, defining and commissioning training at launch and throughout the lifecycle as part of a coherent, integrated proposition across our complimentary and paid-for offer

• Briefing, developing and project managing BTEC training

• Plan, budget, commission and deliver on all BTEC training needs (e.g. Getting Started, Enhancing Delivery, Standardisation) as well as the organisation of networks and in centre training requirements that meet the evolving needs of customers that deliver the approved strategy and propositions to the agreed quality, time and budget

• Work with the colleagues across the wider business to arrange event content sign off within agreed SLAs

• Constantly review the BTEC training programme to recommend and implement actions to ensure best reach and quality, e.g. through timely cancellations, postponements and mop-up events

• Work with colleagues (e.g. Web Content Management, Marketing and Sales) as well as Third Party Suppliers to create and maintain good user experiences so customers can easily book onto our events, provide feedback and receive follow-up information

• Leadership and people management

• Work effectively in virtual teams with colleagues across Pearson to ensure a positive working culture, in support of Pearson UK BTEC and Apprenticeships divisional strategies

• Champion a ‘customer first’ culture across Pearson, ensuring that all decisions are made with reference to the needs of our customers and learners

• Lead on departmental initiatives to deliver better service to our customers and learners, and drive growth

• Mentor and manage staff as required to operationally deliver on the BTEC training strategy ensuring diversity and inclusion is embedded within the team and across the pool of trainers

Qualifications

Essential behavioural competencies:

• A solid understanding of the UK education market and environment (e.g. colleges, private training providers, employers, professional bodies)

• Virtual team and people leadership and management skills

• Strategic thinking skills: the ability to think strategically, identify attractive market segments and key sources of competitive advantage, and to balance a strong commercial focus with regulatory and legal requirements, assessment reliability/validity and operational requirements to create solutions for customers that are practical and have competitive advantage

• Creative thinking and customer empathy: the ability to articulate new propositions based on customer needs

• Relationship building; in particular, with customers, employers, professional bodies, commercial partners and within Pearson

• Communication, networking and influencing externally and internally (in particular to work effectively with colleagues in Pearson across different sites and within a matrix structure)

• Commercial and financial planning skills: the ability to plan and monitor revenue and profit

• Organisational, project management and operational delivery skills

Desirable skills, qualifications and experience:

• Qualified to degree level or equivalent

• Experience and understanding of BTEC qualifications and the UK education market and environment (e.g. colleges, private training providers, employers, professional bodies)

• Experience of organising, developing and delivering events for online live or recorded events, using various platforms such as Zoom, Teams, on24, Adobe Connect

• Experience and understanding of BTEC sector training needs.

Application process

We are reviewing applications and scheduling interviews reguarly, therefore we encourage you to submit your application with an updated CV and cover letter as soon as possible.

Role location: This is a hybrid working role where the individual assigned will work partially in a UK Pearson London office location and partially at home according to the needs of the role.

Wishing you success with your application!

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com. Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here: 

http://www.pearson.com/careers/diversity-and-inclusion.html

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.

We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.

The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.