Legal Team Leader (Probate) 
£35,000 basic salary (Up to £42,350 inclusive of incentives and benefits) (Work Level 6)  
Remote with some travel to one of our regional offices (Sheffield, Bristol, Manchester, or Stratford-upon-Avon) particularly in the training period

We’re looking for a team leader to join our probate operations team. As a team leader, you’ll work collaboratively with colleagues in your team to coach, mentor and develop them. As well as being a great people manager, you’ll also need to be passionate about delivering legal quality, case progression and great customer advocacy. This is a great opportunity for someone with natural people skills and a passion for customer service to step into a management role and develop their leadership skills. 

What you’ll do

•    support the senior leadership and directly contribute to leading, developing and motivating the team to deliver performance targets 
•    lead and support a team of colleagues, taking responsibility for all line management duties for these colleagues (including mentoring and performance reviews)
•    drive and improve the quality of all legal work carried out within the team, providing legal and technical audit support to case managers, making sure that all work is aligned to operational processes
•    champion customer focus and the delivery of outstanding customer service within the operation.
•    identify areas of continuous improvement and positively implement change within the team and the wider department.

This role would suit people who have

•    excellent technical knowledge, with the ability to understand legal issues and resolve by providing expert support; strong technical experience of probate is essential for this role 
•    the ability to support, mentor and develop colleagues to improve their performance
•    the ability to work effectively as part of a team 
•    a proven track record for successful and timely completion of cases
•    a passion for delivering outstanding customer service
•    strong analytical skills with the ability to use management information (MI) effectively
•    a solution-driven approach to work

Why Co-op? 

Here you’ll do work that matters. We’re a commercial organisation with a purpose beyond profit, you’ll have an opportunity to help us build a stronger Co-op and stronger communities. You’ll also get a package that includes:

•    competitive salary
•    coaching, training and support to help you develop
•    pension with up to 10% employer contributions
•    annual incentive scheme 
•    28 days holiday (rising to 32 in line with service)
•    discounts on Co-op products and services

Building an inclusive work environment 

We’re actively building diverse teams and welcome applications from everyone. But simply having a diverse workforce is not enough. We aim to build an inclusive environment, where everyone can contribute their best work and develop to their full potential. We celebrate our differences and recognise the importance of teams reflecting the communities they serve.

We can make reasonable adjustments to our interview process according to your needs. And we offer a flexible working environment, so you can adjust your hours to suit your personal circumstances. You can find out more about Co-op people policies at colleagues.coop.co.uk.

As part of your application you’ll need to complete an online assessment. It will take you around 12 minutes to complete this test.