JOB PURPOSE

The Technical Writer and Trainer is responsible for the creation of documentation for internal and external customers and creates, coordinates, and/or performs training for customers on those and other topics related to IT systems and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Develop and maintain system, process, and application documentation
2. Conduct training needs assessment through collaboration with support team, IT leadership, and/or departments
3. Establish and maintain multiple channels for training opportunities
4. Arrange and oversee training sessions and opportunities for various topics
5. Perform in-person, remote, hybrid, and on-demand training as needed
6. Gather and analyze training feedback to increase effectiveness of training
7. Perform other duties as delegated by supervisor
8. Review current developments, literature and technical sources of information related to job responsibility
9. Maintain quality service by establishing and enforcing organization standards
10. Maintain technical knowledge by attending educational workshops, reviewing publications, and staying abreast of current technological advances
11. Contribute to team efforts by accomplishing related services as needed
12. Ensure adherence to good safety protocols
13. Follow federal and state laws, as well as company policies

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

SKILLS AND KNOWLEDGE

1. Demonstrates enthusiasm and commitment toward the job and the mission of the company; supports company's goals and strategic priorities.
2. Demonstrates excellent oral (including presentations), written, interpersonal (active listening), skills and ability in negotiating and influencing, great phone etiquette.
3. Works and interacts with staff and relates to individuals at all levels of the organization.
4. Ability to organize and manage multiple priorities.
5. Ability to consistently be at work, to arrive on time, to follow instructions, to respond to management direction and solicit feedback to improve performance.
6. Strong customer orientation and customer service skills.
7. Establishes excellent interpersonal skills between all constituents: being courteous, professional, and helpful; demonstrates high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact, and diplomacy.
8. High performance teams and a strong team player.
9. Proactive and takes initiative. Thinks creatively. Drives projects to completion.  Insists on highest level of quality.
10. Support and motivate others.
11. Empathetic to others' views and needs. 

JOB REQUIREMENTS

1. 2+ years of experience and/or training in the field related to the title of the position.
2. Expertise in various tools to develop and edit documentation and training materials.
3. Must be able to transport self to various facility sites as required.
4. Experience with complex systems and/or in an educational environment preferred.
5. Commitment to company values.
6. Such alternatives to the above requirements as CSUSA may find appropriate and acceptable. 

WORK ENVIRONMENT

While performing the responsibilities of this position, the work environment characteristics listed below are representative of the environment the employee will encounter:

• Usual office working conditions.

PHYSICAL DEMANDS

• No physical exertion required.
• Travel within or outside of state.
• Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force as frequently as needed to move objects. 

TERMS OF EMPLOYMENT 

Salary and benefits shall be paid consistent with CSUSA salary and benefit policy. Length of the work year and hours of employment shall be those established by Charter Schools USA. 

FLSA OVERTIME CATEGORY

Job is exempt from the overtime provisions of the Fair Labor Standards Act.

EVALUATION

Performance will be evaluated in accordance with Charter Schools USA's policy. 

DECLARATION

The Charter Schools USA Human Resources Department retains the sole right and discretion to make changes to this job description. Any employee making changes unauthorized by Human Resources Department will be subject to disciplinary action up to and including termination.