We are the world’s learning company with more than 22,000 employees operating in 70 countries. We combine world-class educational content and assessment,powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

Role Profile

To provide administrative support in the booking, coordination and administration of End Point Assessment (EPA) for Pearson TQ Apprenticeship programmes. This role is to be based in our Chicksands office.

Core Tasks and Responsibilties

• Provide a robust end to end service for EPA including gateway checks, bookings, collating data and communicating results.

• Act as key point of contact and subject matter expert for all EPA related queries and coordinate all EPA related activity.

• Support in the preparation and completion of documentation relating to Gateway and EPA.

• Liaise with customer points of contact as required for the administration of EPAs.

• Manage paperwork and processes, such as EPA bookings and registrations, relating to apprenticeship qualifications and EPA.

• Liaison with delivery and quality teams to ensure EPA is booked, administered, and taken in line with required timeframes.

• Process and distribute apprenticeship certificates ensuring electronic and hard copies are stored as appropriate.

• Ensure all MIS and EPA systems are kept fully up to date and that all data entry and amendments are completed accurately and in a timely manner.

• Provide weekly and monthly reports to the management team and customers in the required timeframe, as directed.

• Provide assistance, support and guidance to Apprentices, Employers, Quality and Operation teams as needed and deal with queries in a timely manner.

• Maintain a working knowledge of EPA processes, systems and the apprenticeship standards.

• Attend and contribute to team and other operational meetings, as required and for the dissemination of information and sharing good practice.

• Take minutes for team and other meetings as necessary.

• Ensure that all allocated administration tasks relating to the coordination of Apprenticeship programmes and End Point Assessment are undertaken efficiently, effectively and in a timely manner.

• Cover for and support other administrative roles when required and in agreement with line manager.

• Ensure excellent working relationships with management, apprenticeship coaches, quality staff and all other personnel you come into contact with.

Qualifications

Essential

• strong and proven administrative and organisational skills

• Competent in IT packages such as Microsoft Office

• Strong Excel skills in order to manipulate and report on data

• High level of accuracy and attention to detail

• Excellent Written and Verbal Communication Skills

• Efficient, organised and able to prioritise

• Experience and confidence in a customer facing role with proven ability to deliver a positive customer service experience

Desirable

• Experience of Maytas MIS system and e-portfolios

• An understanding of End Point Assessment and Apprenticeship Standards

• Previous experience in working for a Training Provider or Awarding Organisation

• Experiences of Ofsted and/or ESFA funding requirements

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com. Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here: 

http://www.pearson.com/careers/diversity-and-inclusion.html

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.

We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.

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