This is a fast-paced account management role which requires you to deliver communications as a service on behalf of our clients. You will also be required to work closely with colleagues in marketing, online training, data and partner management to deliver contractual obligations effectively.

• The role is responsible for aligning Capita’s Brand Guidelines with the contracts to improve user journeys, develop campaigns and provide communications advice to the team and client.
• For the TOpS contract, the Communications Lead will work closely with the Standards and Testing Agency’s Communications Team to plan and deliver proactive communications and respond to reactive events that may impact the test cycle. They will also develop training material for the contact centre, copy for the marker recruitment process and online portal (Primary Assessment Gateway).
• For the ECF and NPQ programmes the role is an integral part of the team – developing, implementing, and evaluating communications products and campaigns. They will also be responsible for producing outreach materials to schools, such as PowerPoints, FAQs packs and digital learning copy.
• The Communications Lead will provide ‘communications as a service’ to contracts in the Education and Learning Sector as the team grows and wins new work.
• The Communications Lead will also need to support and occasionally deputise for the Head of Communications in the Education and Learning Sector.

What we’re looking for:

• Solid communications experience within the public sector
• Self-starter comfortable working to plan, liaising with key stakeholders and delivering reliably
• Excellent written and verbal communications skills
• Agile and the ability to work to tight deadlines
• Someone organised who is used to managing multiple projects and stakeholders at once
• Ability to work under pressure and to tight deadlines
• Apply analytical thinking and problem-solving skills to make informed decisions
• Sound business and political acumen, good external awareness of how the bigger picture relates to our work
• Microsoft Teams, Teams Live, Poppulo and other communications channels experience beneficial

About Capita Group Corporate Affairs

Our Corporate Affairs Function is one of Capita’s central corporate functions and is protecting and enhancing Capita’s reputation for the future. We’re owning our Corporate narrative and creating consistent internal and external communications to engage with employees, media, politicians and more. Join us and discover better as you transform Capita’s Corporate image and help to build a stronger brand for tomorrow.

What’s in it for you?

• A competitive basic salary
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience, so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive