*About Pearson Clinical *

At Pearson Clinical, we’re the global leader in clinical assessment. Since 1921, we’ve been developing & distributing psychological testing materials for use in assessing intelligence, memory, neurocognitive functioning, academic achievement, personality, learning and developmental delay, speech and motor disabilities, and many more.

We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

We’ve seen digital customer needs accelerate/emerge in response to COVID-19 and disruption to traditional assessment delivery options. As a result of this growth and evolution, we are expanding our Customer Success Team in order to support our digital customers and drive success through our approach to our digital business.

About the team

Our mission is to promote mental-health and well-being through professional use of assessment and intervention solutions that help transform personal, educational and professional lives of individuals. Through a consultative, collaborative sales approach we support our customers with the right choice of products and services. In doing so we ensure that Pearson is their first port of call.

As a Customer Success Representative you will deliver to our school and professional customers a first class customer journey through our digital assessment solutions such as Q-interactive and Q-global.

Supporting and guiding them from purchase, through initial set up, encouraging engagement and usage and onto successful retention.

Your role is to ensure customer satisfaction, the impactful implementation of our assessment solutions (Q-interactive, Q-global), the identification of cross and up-sell opportunities and ongoing revenue streams through maximised retention rates.

Key Accountabilities

• Develop a trusted advisor relationship with customers such that all activities are closely aligned with the customer's needs, allowing the full potential of their Pearson products and services to be realised. This includes supporting our Training Partnership Program institutions.

• Establish and oversee the customer's adoption, training and development of best practices to continually drive incremental value and return on the customer's investment.

• Identify and grow opportunities and collaborate with sales teams to ensure growth attainment. This will occasionally include the opportunity to accompany Customer Success and Field Sales colleagues from both within the Clinical and UK Schools teams on customer visits to get close to the customer, support training activity, enhance your development and understanding of the customer groups that we serve.

• Disseminate Pearson best practices

• Serve as a coach and trusted advisor to Pearson customers

• Co-ordinate and liaise with technical and operational teams to ensure that best in class service is delivered.

• Effectively build, develop, and manage relationships with internal stakeholders and customers, setting expectations on their role as stakeholders vested in delivering learner progression and getting clients get from where they are to where they want to be.

What we are looking for in you

• Genuine interest and passion for learning and educating.

• Collaborative, team player, customer and outcome focused

• Good working knowledge of Microsoft Office & Excel.

• Interest in digital technology and/or psychology/allied health therapy

• Desirable to be educated to level 2 including GCSE Maths and English or equivalent

• Strong self-starter with the ability to build strong relationships within your assigned customer base.

• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of a customer’s organisation: Clinical Psychologist to procurement administrator.

• Excellent situational awareness - must be comfortable in dynamic customer environments and enthusiastically present Pearson.

• Highly developed soft skills, such as listening, empathy, and the ability to adjust communication style based on the audience.

• Target oriented: tenacious ability to meet sales, retention and renewal targets.

Your Reward & Benefits

We’ll expect a lot and we know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know that one size doesn’t fit all, so our workplace programmes meet the different needs of our diverse teams and their families too. There is a range of options, too many to list here, but when you join our Pearson family you can look forward to:

• A starting holiday of 25 days plus UK public holidays and you’ll earn 1 additional day’s holiday per year you work with us.

• Generous pension scheme where we match and double what you contribute.

• Maternity, paternity, and family care leave as well as flexible work policies.

• Stock/share purchase options.

• Healthcare and dental plans, and an employee wellbeing assistance programme for you and your family to help balance work, family and personal life.

• Everything you need to perform the role, including: Laptop, Mobile phone and 2 x Apple iPads to support you with training our Q-interactive customers

If we sound like a good match for you, or maybe for a friend, we’d love to receive an application