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Purpose of the position

• To be responsible for managing and supporting the administration of Communicator and Logspec Apprentices at the Gibraltar Barracks, Minley, and Worthy Down Barracks, Worthy Down.

• To be responsible for liaising with Communicator and Logspec Troop management in order to manage, monitor and track Apprentices through their trade training to Unit destination

• To coordinate learning/progression events for Communicator and Logspec Apprentices, such as Functional Skills sessions, Professional Discussion support and SmartAssessor training

• To ensure that supporting business systems, including SmartAssessor system and Maytas updated and maintained accurately as required

Core tasks and responsibilities

Key Tasks and Responsibilities:

• Manage and support the administration of Communicator and Logspec Apprentices at the Gibraltar Barracks, Minley, and Worthy Down Barracks, Worthy Down.

• Regular liaison and communication with Communicator and Logspec Troop management to manage, monitor and track Apprentices through their trade training to Unit destination

• Coordinate learning/progression events for Communicator and Logspec Apprentices, such as Functional Skills sessions, Professional Discussion support and SmartAssessor training

• Prepare documentation relating to Ed Branch / ESFA funded learners

• Keep accurate records of learners’ start and end dates with the purpose of monitoring that the learners do not exceed their Funding Planned End Date

• Undertake learner Inductions to the Apprenticeship programmes, including interaction with the learners to complete the necessary paperwork, including but not exclusive to the learner ILR and the ILP

• Create and update Apprentice Personnel files and ensure Course files are in place

• Ensure Apprenticeship starts, achievements and leaver paperwork are processed in a timely manner and keeping accurate records (either electronic or paper based, depending on what is more appropriate)

• Ensure Maytas MIS system records are updated and maintained accurately as required

• Ensure SmartAssessor system are updated and maintained accurately as required

• Undertake the formal/contractual Reviews with Apprentices ensuring that they are completed within the appropriate timescales as determined by Ed Branch / ESFA requirements

• Ensure learner feedback from Inductions and Reviews are recorded correctly, in a timely manner and feed into the quarterly Learner Feedback report required by the Authority

• Liaison with relevant stakeholders and individuals and establish and maintain excellent working relationships within the customer and staff communities, including Heads of Departments, Instructors, Assessors and Skills Coaches

• Ensure that all administration tasks relating to the coordination of Apprenticeship programmes are undertaken efficiently, effectively and in a timely manner

• Assist in the development and maintenance of systems and procedures for the administration and documentation of Apprenticeship programmes, ensuring that they meet the needs of the Authority, Awarding Bodies, IfATE and external funding agencies, including Ed Branch and the ESFA

• Manage Awarding Body registration and certification process, where required, adhering to timelines as indicated

• To undertake and assist with internal and external audits, inspections and self-assessment process as appropriate and to adhere the Company quality systems

• Attend and contribute to team and other operational meetings, as required and for the dissemination of information and sharing good practise

General Responsibilities:

• To be responsible for your own welfare and to adhere to the Company’s Anti-Bribery and Corruption, Equality, Prevention of Harassment & Bullying, Public Disclosure “Whistle-blowing” and Health, Safety and Environmental policies.

• Ensure that all statutory responsibilities and Company policies are met with regard to Health and Safety, GDPR, Diversity and Inclusion and other relevant legislation.

• To be responsible for your own time and attendance at work.

• To keep your work area clean and safe.

• To work within the Company’s Quality procedures.

• To assist in the control of costs.

• To assist your Line Manager to implement change within the department

• To undertake agreed training and maintain record of Continuous Professional Development.

• To act in a professional manner and in the Company’s best interests at all times.

• To undertake/perform other duties associated with this role as required.

Key relationships

• Maintain excellent relationships with customer “Point of Contacts”, gaining feedback and minimising any risks.

• Maintain positive working relationships with Line Manager.

• Maintain positive working relationships with all colleagues.

• To communicate honestly with your Line Manager

• To achieve deadlines/targets that have been set by your Line Manager.

• To be available to be appraised by your immediate Line Manager in a timely manner

• To communicate and liaise with all other departments, as required

Qualifications

Training / Competencies

Essential

• Proficient IT Skills, including use of Microsoft Office systems and applications

• In particular, strong Excel skills in order to manipulate and report on data

• Proven ability to work within a team and to use initiative to act independently.

• Excellent written and verbal communication, problem solving, and organisational skills

• Efficient, organised and able to prioritise with a high level of accuracy and attention to detail

• Ability to deliver a positive customer service experience

Desirable

• Use of Maytas MIS system

• Use of BKSB system for maths and English Initial Assessment and Diagnostic

• Use of SmartAssessor e-portfolio

• Knowledge and understanding of the delivery of Apprenticeships

Experience

Essential

• Strong and proven Administrative experience

• Experience and confidence in a customer facing role with proven ability to deliver a positive customer service experience

Desirable

• Previous experience of administration relating to the delivery of Apprenticeships

• Previous experience in working for a Training Provider

• Experience of Ofsted and ESFA funding requirements

• Experience of using MIS systems and e-portfolios

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com. Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here: 

http://www.pearson.com/careers/diversity-and-inclusion.html

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.

We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.

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