We are the world’s learning company with more than 22,000 employees operating in 70 countries. We combine world-class educational content and assessment,powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

Role Profile

To Provide administrative support in the coordination and administration of Pearson TQ Apprenticeship programmes.

Core Tasks and Responsibilities

• Support in the preparation of documentation relating to Apprenticeship learners

• Assist with and/or conduct learner inductions to the Apprenticeship programmes, as required

• Support in the timely administration/processing of Apprenticeship starts, achievements, leaver paperwork and ensuring accurate records (either electronic and/or paper based)

• Assist with all administrative tasks, paperwork and processes, such as bookings and registrations, relating to apprenticeship qualifications and functional skills

• Assist with formal/contractual reviews, as required, ensuring that they are completed within the appropriate timescales as determined by the customer and that the MIS and e-portfolio system are up to date with review information

• Support with processing and distributing apprenticeship certificates ensuring electronic and hard copies are stored as appropriate

• Ensure Maytas MIS system is kept fully up to date and accurate including any updates and amendments being completed accurately and in a timely manner

• Ensure all learner files and paperwork are managed to a high standard and are audit ready at all times and assist with file archive and audit processes as needed.

• Attend and contribute to team and other operational meetings, as required and for the dissemination of information and sharing good practice

• Take minutes for team and other meetings as necessary including booking meeting rooms and ensuring visitor access is organised in advance

• Monitor and manage stationery or any other consumable orders as necessary and in line with Company Purchase Order procedures

• Ensure that all allocated administration tasks relating to the coordination of Apprenticeship programmes are undertaken efficiently, effectively and in a timely manner.

• Provide an exceptional customer experience, maintaining good stakeholder communication including answering and directing queries from customers or learners as necessary

• Ensure excellent working relationships with management, apprenticeship coaches, quality staff, external points of contact and all other personnel you come into contact with

Qualifications

Essential

• Proven experience and confidence in a customer facing role with an ability to deliver a positive customer service experience

• Exceptional administration and organisational skills

• Competent in IT packages such as Microsoft Office

• Strong Excel skills in order to manipulate and report on data

• High level of accuracy and attention to detail

• Excellent Written and Verbal Communication Skills

• Efficient, effective and able to prioritise

Desirable

• Experience of Maytas or other MIS systems and e-portfolios

• Experience of Ofsted and/or ESFA funding requirements

• Previous experience in working for a Training Provider or Awarding Organisation

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com. Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here: 

http://www.pearson.com/careers/diversity-and-inclusion.html

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.

We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.

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