We are the world’s learning company with more than 22,000 employees operating in 70 countries. We combine world-class educational content and assessment,powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

Role Profile

To Provide administrative support in the coordination and administration of Apprenticeship programmes and to provide end to end support for End Point Assessment processes.

Core Tasks and Responsibilties

• Support in the preparation of documentation relating to Apprenticeship learners including for Gateway and End Point Assessment (EPA).

• Assist with and/or conduct learner inductions to the Apprenticeship programmes, as required

• Support in the timely administration/processing of Apprenticeship starts, achievements, leaver paperwork and ensuring accurate records (either electronic and/or paper based)

• Manage paperwork and processes, such as bookings and registrations, relating to apprenticeship qualifications, standards, functional skills, Gateway and End Point Assessment

• Provide a robust end to end service for EPA including gateway checks, bookings, collating data, communicating results, providing reports and liason with delivery teams and customer points of contact

• Assist with and/or conduct the formal/contractual reviews, as required, ensuring that they are completed within the appropriate timescales as determined by the customer

• Process and distribute apprenticeship certificates ensuring electronic and hard copies are stored as appropriate

• Ensure Maytas MIS system is kept fully up to date and accurate including all data entry and amendments are completed accurately and in a timely manner

• Run all weekly and monthly MIS and system activities, including reports, in the required timeframe as directed by the customer to ensure no errors or funding issues

• Ensure all learner files and paperwork are managed to a high standard and are audit ready at all times. Manage file archive and audit processes as needed.

• Attend and contribute to team and other operational meetings, as required and for the dissemination of information and sharing good practice

• Take minutes for team and other meetings as necessary including booking meeting rooms and ensuring visitor access is organised in advance

• Monitor and manage stationery or any other consumable orders as necessary and in line with Company Purchase Order procedures

• Ensure that all allocated administration tasks relating to the coordination of Apprenticeship programmes and End Point Assessment are undertaken efficiently, effectively and in a timely manner.

• Provide an exceptional customer experience, maintaining good stakeholder communication including answering and directing queries from customers or learners as necessary

• Ensure excellent working relationships with management, apprenticeship coaches, quality staff, external points of contact and all other personnel you come into contact with

Qualifications

Essential

• strong and proven administrative and organisational skills

• Proven experience and confidence in a customer facing role with an ability to deliver a positive customer service experience

• Competent in IT packages such as Microsoft Office

• Strong Excel skills in order to manipulate and report on data

• High level of accuracy and attention to detail

• Excellent Written and Verbal Communication Skills

• Efficient, organised and able to prioritise

• Maths & English - Grade C/4 or above or equivalent

Desirable

• Experience of Maytas MIS system and e-portfolios

• An understanding of End Point Assessment and Apprenticeship Standards

• Experience of Ofsted and/or ESFA funding requirements

• Previous experience in working for a Training Provider or Awarding Organisation

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com. Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here: 

http://www.pearson.com/careers/diversity-and-inclusion.html

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.

We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.

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