We process the personal data you provide to us when you place your order. This personal data is needed to execute your order, confirm your order, and to assess your order, payment, and a possible refund. The legal basis for this processing of personal data is that it is needed for the performance of a contract as defined in the GDPR. We process the following personal data in the ordering process:

Name
Address data
Contact data
Order and transaction data
Payment data
2. Restaurant reviews

After the order process you are asked to provide a review with the relevant restaurant via email. The legal basis for this email, as defined in the GDPR, is your consent unless your consent is not necessary according to the applicable law.

JET processes the personal data you provide when submitting a restaurant review. The legal basis for the processing of personal data when you submit your reviews is the consent provided by you. You can withdraw your consent by contacting us via our privacy form. We process the following personal data when you post a restaurant review:

Name (if submitted)
Contact data
Review
3. Customer Services

When you contact our customer services department, we will use the personal data you provide to answer your question or handle your complaint. The legal basis for this processing of personal data is that it is needed for the performance of a contract and/or to comply with JET’s legal obligations as defined in the GDPR. We process the following personal data for customer service purposes:

Name
Address data (if applicable)
Contact data
Order and transaction data
Payment data (if applicable)
Comments (if applicable)
4. Customer Accounts

If you interact with our Services you are given the opportunity to create an account with us. The creation of an account is based on your consent. You can withdraw your consent and/or delete your account by contacting us via our privacy form. The withdrawal or deletion of your account may have negative consequences on your user experience. The following personal data is processed in connection with your account:

Name
Address data
Contact data
5. Loyalty programs

JET has several loyalty programs to provide you with offers and discounts. When you make use of one of our loyalty programs, we process your personal data to provide you with the discounts or offers as set out in the respective loyalty program. The legal basis for this processing of personal data, as defined in the GDPR, is your consent unless your consent is not necessary according to the applicable law.

One of our loyalty programs is the loyalty shop, where you may claim offers from external partners. Some of the loyalty shop partners require your personal data for shipping purposes. The personal data processes for the Loyalty shop and shipping of your order are:

Name
Address data
Contact data
6. Customer research

To make sure that our services are aligned with your preferences and to improve our services and platforms, JET may approach you to conduct customer research; such as but not limited to, surveys. We only send you these types of communications with your prior consent, unless this is not necessary according to the applicable law. Participation in the customer satisfaction surveys is completely voluntary. If you do not wish to receive these surveys you can unsubscribe from them in the messages itself. JET may processes the following personal data for research purposes:

Name
Contact data
Order and transaction data
Research input