The Workforce Management Analyst is responsible for all aspects of the scheduling solution including configuration, management of the labor model, drivers, attributes, budgets, forecasts and plans using the Reflexis WFM system. This position interacts with all levels of the Organization which have an impact on store scheduling needs: BSS, DC, Division Office, Regions, and Stores.

• Create systematic processes to develop, build, and refine dashboard reporting for stores to provide visibility to KPIs and other related performance metrics. i.e. Microsoft Access, SQL, Microsoft Excel, VBA, Macros, Tableau
• Analyze the development of bottoms up build of store payroll budgets within Reflexis
• Develop monthly support hours spread based on workload discussions
• Load weekly staffing budgets for all doors into Reflexis to ensure timely and accurate schedule generation
• Manage the trends to determine ideal spread of presell dollars to ensure that staffing meets customer demand/traffic leading up to big events
• Analyze and report on results of test & learn/pilot projects that impact store staffing
• Evaluation and simplify of all payroll budgeting and forecasting processes
• Load quarterly store payroll budgets by account, by door
• Advises stores on effective scheduling (e.g. staffing zone optimization, minimize edits, maximize effectiveness)
• Ensure that stores are hiring/staffing on matrix
• Responsible for coaching store managers and lead schedulers on scheduling best practices and training them on process changes
• Drive improvement in staffing and scheduling metrics by scheduling calls with bottom performing stores and regions
• Visit stores, as needed, to provide training and coaching to store/regional teams
• Build strong partnerships with Regional Operations Managers
• Escalate staffing and scheduling concerns to Regional Ops/RVP and WFM leadership team
• Support beauty strategy to determine the appropriate coverage and profitability by line.
• Maintain the Specialist program and strategy determining the allocation of headcount by volume.

Minimum Education & Experience:

• Bachelor’s Degree or comparable experience

• 1-3 years of staffing analyst experience