Summary

Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.

Hours: 30 hours per week. Regular weekend and bank holiday working will be required through the summer season (April to the end of September)

Duration: this is a 6 month contract from when you start the role.

What it's like to work here

You will be based at Saddlescombe Farm office on the Devil’s Dyke Estate, right in the heart of the South Downs. You will be working in our Welcome Team and will be part of the wider South Downs property portfolio.

You'll work with a dedicated team of Welcome volunteers, ensuring that a culture of ‘exceptional service, every time for everyone’ is delivered to our one million visitors a year. You'll work within the Welcome Team and alongside a team of Countryside Rangers who work within the 3000-acre Devil’s Dyke estate, an area of superb chalk grassland, woodland, and archaeological richness right in the heart of the South Downs National Park. You will be supported by the operations team and line managed by the Welcome Manager.

What you'll be doing

As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You will be the public ‘face’ of the National Trust and will be our ambassador, helping our visitors connect with the landscape, and understand how they can help and support us in our vital conservation work.

The job will entail promoting our estate and raising funds for our work.  This will through a mixture of:

1.      Working from our information van at Devil’s Dyke providing local information and involving families in nature engagement activities.

2.      Working at onsite and offsite events, such as local fairs

Who we're looking for

• Can demonstrate an empathetic, understanding and adaptable approach to different people’s needs, with a passion to deliver the highest standards of customer care.
• Proven experience of working to measurable targets
• Good team worker- flexible and adaptable and willing to grow experience and skillset across several different operation aspects of the property
• Skilled listener with great people skills
• Strong written and verbal communication skills
• Well organised and able to work with minimum supervision

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

• Flexible working whenever possible

• Free parking at most locations

• Free entry to our properties for you, a guest and your children (under 18)

• Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.