Summary

Do you love working with people from all ages and backgrounds? As the Welcome & service assistant it’s your role to ensure that every aspect of our visitor experience is going to delight our customers.

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year

internally you will be known as Welcome & service assistant

What it's like to work here

This former cotton mill was built in 1784 and is one of Britain’s greatest industrial heritage sites. The Mill, Apprentice House, Gardens and wider estate all help to bring Quarry Bank’s fascinating story to life. This is an exciting opportunity to work front of house at a bustling property with a team who pride themselves on being dynamic, highly motivated and passionate people.

Click here for more information about this location

What you'll be doing

As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day.

You’ll be asked to confidently sell membership and gift aid on entry, as well as work to our sales targets. You’ll also be responsible for answering queries and making sure visitors can find everything they need for their visit. When interacting with our customers, you’ll inform them of the amazing work we are doing and what their money is funding, promoting local projects or our national strategy.

Please also read the full role profile attached to this advert.

Who we're looking for

To be fantastic in this role you’ll need:

• Genuine enthusiasm for working with people

• Excellent customer service skills

• The ability to work to sales targets, and confidently sell our membership benefits

• Good understanding of the National Trust and what we do

• A willingness to learn new skills, and a can do attitude

• Experience of working in a customer service or sales team

• Some cash handling experience

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

• Flexible working whenever possible
• Free parking at most locations
• Free entry to our properties for you, a guest and your children (under 18)
• Substantial pension scheme of up to 10% basic salary
• Salary £18298 per year pro rata

Click here to find out more about the benefits we offer to support you.