Summary

Do you love working with people from all ages and backgrounds? As our Welcome & Service Assistant it’s your role to ensure that every aspect of our visitor experience is going to delight our visitors.

Hours: 22.5 per week

Salary: Â£9.39 per hour

Duration: Fixed-Term contract until 25-Sep-2022

What it's like to work here

This role has been created to support our visitors when Shaw’s Corner is open to the public, so you'll be required to work every Friday, Saturday and Sunday from March until the end of September 2022. There may also be occasional opportunities to work during the week and on Bank Holidays. Our working day is from 9.30am to 5.30pm. 

The house at Shaw's Corner was originally built as the New Rectory for Ayot St Lawrence by the Church of England in 1902. The garden at Shaw’s Corner extends to three and a half acres surrounding the Edwardian villa and is in a conservation area.  

Please be advised that Ayot St Lawrence does not have any public transport links so it's important that applicants have a full driving licence and use of a car.

What you'll be doing

As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

Who we're looking for

You'll need to have the following skills and experience: 

• Can demonstrate an empathetic, understanding and adaptable approach to different people’s needs, with a passion to deliver the highest standards of customer care.
• Proven experience of working to measurable targets
• Good team worker- flexible and adaptable and willing to grow experience and skillset across several different operation aspects of the property
• Skilled listener with great people skills
• Strong written and verbal communication skills
• Well organised and able to work with minimum supervision

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

• Flexible working whenever possible
• Free parking at most locations
• Free entry to our properties for you, a guest and your children (under 18)
• Substantial pension scheme of up to 10% basic salary