Summary

Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.

What it's like to work here

This Northumbrian country house is one of the National Trust’s more recent acquisitions. Seaton Delaval Hall has undergone a transformation; with £7.8 million invested in conservation and developing the visitor experience, including the new Brewhouse Café and the Delaval Playdium play area. A place of theatre, imagination and fun that brings together a spirit of adventurous programming and events, alongside the drama of the place, that keeps visitors coming back again and again. Seaton Delaval Hall continues to go from strength to strength having welcomed 100,000 visitors in the last year for the first time.

Click here for more information about this location

What you'll be doing

As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day.

As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day. The National Trust ethos will always be at the forefront of your mind, and you'll be proud to share our good work with our visitors.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key and promoting ways to support the National Trust including membership. Working with our spirit of place you’ll work within the visitor welcome team to link everything we do back to our cause and the on-going work we do.

Please note that the usual working pattern for this role is Wednesday - Sunday in line with our property open days. Our open days are Wednesday - Sunday and every day during school holidays.

Interviews will be held on Friday 18th February.

Who we're looking for

• Can demonstrate an empathetic, understanding and adaptable approach to different people’s needs, with a passion to deliver the highest standards of customer care.
• Proven experience of working to measurable targets
• Good team worker- flexible and adaptable and willing to grow experience and skillset across several different operation aspects of the property
• Skilled listener with great people skills
• Strong written and verbal communication skills
• Well organised and able to work with minimum supervision

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

• Flexible working whenever possible
• Free parking at most locations
• Free entry to our properties for you, a guest and your children (under 18)
• Substantial pension scheme of up to 10% basic salary
• Salary £18298 per year pro rata

Click here to find out more about the benefits we offer to support you.