Summary

Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant plays a core part in providing fantastic customer service at Murlough National Nature Reserve. Varied contracted hours available - 510, 410.

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year

What it's like to work here

Murlough National Nature Reserve is home to thousands of years of history as well as some of the most stunning views found in Ireland at Murlough Beach. The ancient dune system is a home for a range of flora and fauna including rare species like the marsh fritillary butterfly which thrives in the specialised habitat of Murlough. Working within a small team, you'll be based mostly outdoors at our sites during the busy summer season, engaging with regular visitors and new visitors alike.

What you'll be doing

As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. You'll be their first point of call on site, dealing with members, cash payments and helping to maintain the pay and display machines. Excellent customer service will be at the heart of the role, ensuring that a high standard is maintained with every visitor. You'll be able to deliver on targets set around membership and fundraising by being passionate about the work we do, developing your knowledge of the fascinating natural world of Murlough and the Mournes.

You’ll deliver high standards of presentation at the property from the toilets to the signage, and ensure all our communications with our visitors are clear and consistent, working with the Ranger team to keep up to date with everything happening on site.

Who we're looking for

• Can demonstrate an empathetic, understanding and adaptable approach to different people’s needs, with a passion to deliver the highest standards of customer care.
• Proven experience of working to measurable targets
• Good team worker- flexible and adaptable and willing to grow experience and skillset across several different operation aspects of the property
• Skilled listener with great people skills
• Strong written and verbal communication skills
• Well organised and able to work with minimum supervision

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

• Flexible working whenever possible

• Free parking at most locations

• Free entry to our properties for you, a guest and your children (under 18)

• Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.