Summary

Our team of Welcome and Service Assistants is essential in helping our visitors enjoy their time at Flatford. 

Some days will be quiet, allowing you time to get to know the site and spend time with our visitors, whilst other days will be busy and you’ll talk to hundreds of visitors, helping them with their queries. Whatever the day, your focus will be on delivering exceptional customer service to all our visitors and sharing your passion for Flatford. 

This is an hourly paid, fixed term role and has a flexible working pattern. Your weekly shifts may vary from 4 hours to 24 hours per week, depending on operational requirements and the time of year. Most shifts will start by 10am and end by 4pm. Regular weekend and bank holiday working will be required.

What it's like to work here

At Flatford, you'll be working as part of a friendly team of staff and volunteers. We have teams who manage the food and beverage and retail outlets as well as a countryside team who look after the beautiful landscape. You will be joining the Welcome Team, who work across the site with all departments to make sure visitors get the most from their visit. Much of your day will be spent outside, moving between areas and talking to visitors of all ages.

What you'll be doing

As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day. 

You’ll work across the site, including in our Welcome Hut, near Bridge Cottage or in the overflow car park. You may be asked to help with property programming, lending a hand with events and on-site activities as necessary. We also run a rowing boat hire business, so you may be asked to help out here time to time too. 

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit.

Who we're looking for

You'll need to have the following skills and experience:

• Can demonstrate an empathetic, understanding and adaptable approach to different people’s needs, with a passion to deliver the highest standards of customer care.
• Proven experience of working to measurable targets
• Good team worker- flexible and adaptable and willing to grow experience and skillset across several different operation aspects of the property
• Skilled listener with great people skills
• Strong written and verbal communication skills
• Well organised and able to work with minimum supervision

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

• Flexible working whenever possible
• Free parking at most locations
• Free entry to our properties for you, a guest and your children (under 18)
• Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.