Summary

Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.

Hours: Flexible. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business.

Salary: Â£9.39 per hour

Duration: Fixed-Term contract until 30-Nov-2022 

What it's like to work here

Melford Hall is a surprising Country House. Set on the village green in Long Melford, it has a fascinating history ranging from Medieval Monastic Estate to a still lived in family home.  The stories it shares with us are of changing tastes, survival against adversity, naval adventures on the high seas and family life.   

As a Welcome & Service Assistant you’ll be a key member of the Melford Hall Visitor Welcome team which is integral to the delivery of the visitor experience, setting them up for an amazing experience. Reporting to the Welcome Manager you’ll also work alongside a team of volunteers at various visitor welcome points.

What you'll be doing

As a Welcome & Service Assistant, you’ll provide a fantastic welcome to visitors to the property, will assist with car parking, selling admission tickets and promoting NT membership. You’ll be responsible for helping to increase income from fundraising in the second-hand bookshop. 

You’ll also be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do. 

You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

Who we're looking for

You'll need to have the following skills and experience: 

• Can demonstrate an empathetic, understanding and adaptable approach to different people’s needs, with a passion to deliver the highest standards of customer care.
• Proven experience of working to measurable targets
• Good team worker- flexible and adaptable and willing to grow experience and skillset across several different operation aspects of the property
• Skilled listener with great people skills
• Strong written and verbal communication skills
• Well organised and able to work with minimum supervision

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

• Flexible working whenever possible
• Free parking at most locations
• Free entry to our properties for you, a guest and your children (under 18)
• Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.