Summary

Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.

Hours: 731 per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.

Salary: Â£9.39 per hour

Duration: Fixed-Term contract until 31-Oct-2022

What it's like to work here

The North and West Lakes is a large outdoor property so you'll need to go where the visitors are. Often this means being based within a car park or other outdoor setting. You'll represent the National Trust and what we stand for and may well be the only team member a visitor will see all day.

Your local knowledge will be second to none as you help visitors make the most of their day and understand the reality of outdoor adventure. You can help them overcome any barriers they have to enjoying the outdoors and afterwards help to sign post visitors to their next exciting day out.

The nature of this role means you will expect to work when the visitors are here so there will be a fair split between weekday and weekend working.

What you'll be doing

As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day. 

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key, you'll  help visitors understand the role of the National Trust and how they can support the work we do. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

Who we're looking for

You'll need to have the following skills and experience: 

• Can demonstrate an empathetic, understanding and adaptable approach to different people’s needs, with a passion to deliver the highest standards of customer care.
• Proven experience of working to measurable targets
• Good team worker- flexible and adaptable and willing to grow experience and skillset across several different operation aspects of the property
• Skilled listener with great people skills
• Strong written and verbal communication skills
• Well organised and able to work with minimum supervision

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

• Flexible working whenever possible

• Free parking at most locations

• Free entry to our properties for you, a guest and your children (under 18)

• Substantial pension scheme of up to 10% basic salary

• A salary of £18,298 per annum pro rata