Summary

Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in service and presentation at Packwood and Baddesley. 

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. There are three annualised positions, two are for 653 hours and one position is for 1306 hours per year.

Candidates must be available to attend both the assessment and interview dates currently scheduled for 2nd and 3rd March 2022.

What it's like to work here

This captivating 16th century Tudor manor house is renowned for its fine collection of textiles and elegant gardens. The team is focused on conservation projects, as well as providing an exceptional family-friendly visitor experience. The new café serves a delicious selection of produce grown in Packwood’s kitchen garden. Packwood House is part of a trio of properties alongside Baddesley Clinton and Coughton Court, so collaborative working between staff and volunteers is encouraged.

Click here for more information about this location

What you'll be doing

As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

Who we're looking for

You'll need to have the following skills and experience: 

• Can demonstrate an empathetic, understanding and adaptable approach to different people’s needs, with a passion to deliver the highest standards of customer care.
• Proven experience of working to measurable targets
• Good team worker- flexible and adaptable and willing to grow experience and skillset across several different operation aspects of the property
• Skilled listener with great people skills
• Strong written and verbal communication skills
• Well organised and able to work with minimum supervision

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

• Flexible working whenever possible
• Free parking at most locations
• Free entry to our properties for you, a guest and your children (under 18)
• Substantial pension scheme of up to 10% basic salary
• A salary of £18,298 per annum pro rata