Summary

Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.

What it's like to work here

Coughton Court is one of England's finest Tudor houses and has been home to the Throckmorton family for 600 years. Coughton has fine collections of furniture, family portraits and Catholic memorabilia which help us share the story of 'One House, One Family, One Faith - a family's struggle to remain true to its faith'. The house is set in award-winning gardens including the spectacular Walled Garden and orchards. 

Working within our Welcome Team of five, you'll give an exceptional welcome to our visitors from the reception hut in the car park and report to the Welcome Manager. 

Click here for more information about this location

What you'll be doing

As a Welcome & Service Assistant, you'll help our visitors get the most out of their visit, by recommending walks, running seasonal trails and providing services such as mobility vehicles for the less mobile.   

You'll answer queries and make sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is important. Working with our spirit of place, you'll work with the visitor welcome team to link everything we do back to our cause and the ongoing work we do.   

You'll achieve a good standard of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

Who we're looking for

You'll need to have the following experience: 

• Can demonstrate an empathetic and understanding approach to different people's needs, with a passion to provide the highest standards of customer care. 
• Experience working to measurable targets 
• Good team worker - willing to grow experience and skillset across several different operation aspects of the property 
• Strong people skills 
• Written and verbal communication skills 
• Well organised

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

• Flexible working whenever possible
• Free parking at most locations
• Free entry to our properties for you, a guest and your children (under 18)
• Substantial pension scheme of up to 10% basic salary