About the role

This is outdoor, physical work, whatever the weather, so you really need to love working outside.  Out on our towpaths you are the face of Canal & River Trust, so it is very important that you are comfortable dealing with the public and you’ll have a positive, practicable approach to dealing with customer queries and interactions. You will also be working with and supporting our volunteer groups from time to time, so it is important that you understand and value the contribtion all our volunteers make all year around.  

As part of a small team, most of your working time will be spent in our unique and wonderful outdoor environment maintaining and transforming our canals and rivers into spaces where local people want to spend time, we have specific ways of carrying out work in our protected environment and we need people who will take great care to detail and work to a high standard.  This role may require the operation of (small) power tools to assist your work, and in all your that you do, safety will be at the forefront of your mind.  

Working Hours:

We provide services 7 days a week (including statutory holidays). In order to keep the waterways safe and to provide excellent customer service you must be able to commit to working on a rota system that will include working (but not all) weekends.   You will also be included on a rota that provides 24-hour first response operational emergency cover, that may include site attendance. This flexibility is very important in order to be certain that we can respond to critical needs when they occur.

Responsibilities:

• ensure that the customer experience is maximised by providing outstanding levels of customer service in accordance with defined standards.
• promote Canal & River Trust by maintaining a professional approach at all times.
• undertake water control duties including the operation of structures eg locks and bridges in a safe manner to ensure that customers are not hindered in their visit to the waterway.
• undertake key duties associated with the maintenance of the waterway and waterside eg towpath litter removal, towpath and access repairs.
• ensure that environmental and heritage issues are taken into consideration in all work that is undertaken.
• attendance at waterway events 
• working closely alongside volunteer groups

About you

• high awareness of health and safety of yourself, colleagues and others
• excellent customer service awareness and interaction
• the ability to recognise and solve problems
• high standards and great care in the quality of your work
• good communicator - you interact & communicate with respect
• basic literacy and numeracy skills
• (Desirable) - heritage and environmental awareness 
• (Desirable) - experience of using small tools and equipment

Qualifications:

• Full and UK valid driving licence is preferred as you may be expected to drive company vehicles where necessary.

To apply, click "Apply" and complete the application form - make sure you use the Personal Statement section of the form to tell us why you are intreseted in this role and the skills ou can bring.   If you wish to upload your CV, you can opt to do this too, but it is not a requirement.

If you have any questions at all about this role, please do not hesitate to contact the team at CRT.recruitment@canalrivertrust.org.uk