At Caterpillar, we work to help our customers build a better world. Without our team of talented, bright and driven individuals, we wouldn’t be the Caterpillar we are today. Now, this is your chance to join our team and do work that matters. We want you to help us enable customer success, make progress possible around the world and help our communities grow and thrive. We are looking for a dynamic individual to join our Product Support and Logistics Division as a Value Stream Manager supporting our Wear Components Business.    

As a Warranty Process Analyst at Caterpillar, you will facilitate and lead warranty audits ensuring that claims meet established policy. You will consult on warranty processes and procedures and pursue improvement opportunities for both Caterpillar and dealers. The job requires individuals to actively contribute towards work group efforts and individual goals. Excellent interpersonal and organizational skills and a high level of accuracy are required to complete deliverables.

Responsibilities:

• Conduct monthly warranty audits analyzing claims against established policies

• Conduct monthly warranty audits analyzing claims against established policies

• Identify follow-up actions and ensure completion

• Analyze data to identify trends, and inconsistencies, and verify accuracy

• Initiate improvements based upon audit results

• Provide training support for dealers and business partners

• Create and update internal and dealer-facing communications

• Support warranty team with fulfilling compliance requirements

• Support the Warranty Service Desk by providing accurate and timely responses to inquiries

Basic Requirements:

• Position requires a four-year degree from an accredited college or university

• 5 years of progressive job-related experience (product support, warranty, service operations).

Top candidates will also have :

• Good interpersonal skills are required to develop cooperative work relationships with both internal and external business partners

• Ability to effectively handle difficult and/or sensitive situations with the appropriate demeanor and professionalism to achieve desired outcomes

• Knowledge of Caterpillar warranty policies and processes

• Excellent written and verbal communication skills

• Broad company knowledge and understanding of dealer operations

• Experience working directly with dealers

• Experience with product support systems (SIMS, SCAS, SIS, PSCRM)

• Ability to interact and communicate effectively with all levels of the organization

Additional Information:

• Remote work option

• May require limited travel (10%)