Responsibilities

• Facilitate alignment of the operations area with focused technologies and processes.
• Serves as analytical and/or procedural expert representing the unit on cross-functional operational project deliverables.
• Resolve complex problems where analysis of situations or data requires an in-depth evaluation of basic customer requirements, operations and business processes.
• Lead strategic projects for India Trade Services. Partner with Global and Regional teams on processes where necessary.
• Manage Operations Risk and Control Exceptions.
• Optimize processes, Review Sanction screening and AML exceptions.
• Gather data for conducting meaningful analysis to reduce Manual Touch Points and increase Straight-Through Processing.
• Create a Trade delivery platform for the India business which meets the requirements of the TTS Business and ensure that the MWBs of TTS Client operations are met
• Interact and collaborate with business/product partners, geography partners and regional functions for improving operating frame, resolving issue, innovating new services and maximizing the quality of service and client experience.
• Ensure that expense budgets are met through various productivity initiatives.
• Building up HR & Talent strategy for a strong and diverse team.
• Setting the strategy and goals/priorities aligned with franchise and regional functional strategies for the Trade business.
• Partner with peer groups across the organization to create a world class Trade delivery platform
• Implement a proactive risk & control frame.
• Maintain close interaction with regulators and ensure a seamless execution of the dynamic changes in the regulatory environment
• Manage human, system and other resources to maximize quality and quantity of service.
• Be the agent of transformation of existing structure into a more productive, efficiently controlled, more digitalized/less human dependent and metrically managed one. 

Key Competencies:

• Has in-depth knowledge of the Trade business
• Recognized as a senior Operations manager by customers,
• Knowledge of accounting principles and the ability to understand how financial transactions affect the operating systems/GL
• Familiarity with the end-to-end Trade transaction lifecycle
• Strong interpersonal and communication skills with the demonstrated ability to lead transparently at an advanced level
• Strong project, analytical, and investigations skills
• Proven ability to present complex ideas, negotiate and influence senior leaders across diverse functions
• Highly organized and able to manage resources and delegate workflow
• Successful track record leading projects and delivering superior results
• Ability to work remotely in a team environment
• Recognized as a Change leader
• Strong problem solving skills and demonstrated ability to resolve issues that have impact beyond one’s own area.
• Strong understanding of Credit process and factory revenue flows.
• Proven strong people management skills
• Proven accountability and ownership of E2E processes and programs
• Best practice sharing within the region and countries

  Qualifications

  Knowledge and Experience:

• The role requires thoughtful and progressive leadership with an ability to communicate effectively and constructively at all levels.
• Outstanding relationship skills - ability to partner and work collaboratively with all groups, developing productive and trusted relationships, and advisory with business leaders and with TTS Global team colleagues both regionally and globally.
• Strategic thinking and planning - significant time will be dedicated to forging strategic alliances, cultivating relationships and contributing value to business reviews.
• Analysis and decision making - able to identify and understand the primary issues, problems and opportunities and develop appropriate solutions.
• Able to influence at all levels without formal reporting lines
• Self-starter - positive, energetic and able to prioritize appropriately and act decisively.
• 12+ years of experience in managing people, processes and clients
• Bachelor's Degree in related field or equivalent in experience
• 5+ years Client Delivery/Operations Management experience, particularly in a manager of managers role
• Project management/execution and delivery experience. Experience in delivering results and meeting financial plans
• Successful experience in managing transformation, reengineering and centralization of Branch operations processes in one or various processing centers.
• Proven track record of successfully streamlining processes
• Strong interpersonal/relationship and influence skills
• Demonstrated ability to measurably improve cycle time and overall efficiency
• Demonstrated ability to improve satisfaction levels of business partners w/quality of service/delivery
• Ability to develop and sustain positive business partnerships that share client, market, and business accountability
• Ability to influence organizational change
• Exceptional organization and process management ability
• Customer orientation with a commitment to quality