Summary

The Volunteering and Community Manager is a new role within the Heart of Cornwall portfolio and will play a key role within the Leadership team. Operating across all areas of our four properties, Trelissick, Trerice, Glendurgan and North Helford, you’ll need to build relationships, be an experienced and effective coach, and a great people manager.

What it's like to work here

A welcoming garden set in an estate with stunning maritime views and lovely woodland walks

Trelissick is set on its own peninsula, with panoramic views over the Fal estuary. You can explore the meandering paths through the garden, leading to exotic plants and herbaceous borders bursting with colour. For those bringing four-legged friends, Trelissick offers woodland walks through dappled sunlight and across open parkland with views down the estuary to the town of Falmouth. 

Trelissick has its own art gallery run by Cornwall Crafts Association and showcases a wide range of work from local Cornish artists. Crofters café offers a delicious range of light refreshments, hot lunches, afternoon cream teas and packed lunches for children, all using seasonal and local produce. There's a gift shop, second-hand bookshop and six of the best National Trust holiday cottages located around the Trelissick estate.

What you'll be doing

Your style of delivery and ability to influence will nurture the confidence and capability of our leaders and line managers as they develop their own volunteer management skills, ensuring we offer an outstanding volunteer experience across a diverse range of roles and departments/teams. You’ll be passionate about leading for Inclusion and Diversity and you’ll drive/champion our property ambition to make sure that everyone truly feels welcomed and able to get involved in our sites in their own way. 

You will be a credible and enthusiastic ambassador for the National Trust within the Heart of Cornwall, developing relationships with new stakeholders and partners, whilst nurturing existing relationships. 

As part of the Property Leadership team you’ll work a weekend rota (approx. one weekend in five) where you will be the Senior Lead responsible for making sure our visitors have a great day out, that we’re operating safely and everyone is welcomed. 

This is a friendly, dynamic and passionate team to be a part of and a wonderful place to work. 

Who we're looking for

Please see the role profile attached. More specifically across the, this role will:

• be a key member of the Property Leadership Team, reporting into the General Manager.
• lead for our Inclusion and Everyone Welcome ambition.
• work with the Property Leadership Team to review and develop our Volunteering and Community ambition.
• coach our line managers to continuously improve their confidence and capability in managing and leading our team of over 350 enthusiastic volunteers.
• Develop relationships with new and existing stakeholders, coaching our managers to develop their confidence and capability in holding positive stakeholder relationships.
• network with local Volunteer and Community managers, sharing skills and knowledge with less experienced colleagues.
• be a strong people manager, enabling, empowering and encouraging colleagues across the properties.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

• Flexible working whenever possible

• Free parking at most locations

• Free entry to our properties for you, a guest and your children (under 18)

• Substantial pension scheme of up to 10% basic salary