Knowledge, Skills/Qualifications & Experience

As Volunteering Leader you will report directly to the Area Operations Manager, and work closely with not only volunteers, but operational team colleagues across the wider West Midlands team as you plan, assist, deliver and manage successful volunteer activities and events in 2021/2 and beyond.  

The restrictions and challenges that COVID-19 has brought within and outside of the Trust has had a significant impact on our programme of activities planned for the Region, however we now plan to pick up those activities that were paused, and deliver new programmes within our plan for 2021/2 with perhaps a new perspective on what we can deliver and how we can make it happen. 2021/2 will continue to challenge us as nationally we continue to work within ongoing restrictions, however it is important for the Trust to successfully thrive that we continue to work with our current and grow new volunteering relationships to have the positive impact we know we can.

 Key accountabilities: 

Leadership: 

Management of volunteers in the delivery of works safely and to a high standard, whilst maintaining volunteer satisfaction. Engaging/leading volunteers to deliver OSV (offside vegetation) project. 

Liaison with volunteers and volunteer groups to understand their current capabilities and aspirations, using this to plan appropriate works in conjunction with the programmes of work with the customer operations team.

To understand the needs of the waterways, both operationally and strategically, giving a broad understanding of the types and volumes of work available, thus providing the background information needed to develop a programme of volunteer works.

Co-ordination of staff, vehicles and equipment for the efficient delivery of volunteer works.

Co-ordination of training for volunteers to maintain and improve skills levels necessary to carry out works on the waterway.

Promotion of a strong safety culture to ensure all works are completed with safety as a priority thereby ensuring the wellbeing of staff, volunteers and customers.

Cover for the Operations Team Leader where needed. 

Maintenance/Repair: 

Working outside, carry out maintenance and repair works to the waterway infrastructure, to maximise network availability.

Provide customer service through operation of the Trust’s assets (e.g. locks and bridges) in a safe and timely manner.

Undertake key duties associated with the maintenance of the waterway and waterside eg towpath improvement work from repairs to litter removal.

To protect the natural and historic environment associated with the waterways by ensuring their consideration during all works.

Provide a first level of response for reactive works to ensure the safety of customers and the availability of the network, participating in an on-call rota as required.

Safeguarding: 

Displaying the Trust values and behaviours at all times.

Ensuring that diversity and inclusion are integrated into all aspects of Trust life and promoting inclusion by challenging behaviour, practices, actions, or decisions that are counter to the objectives of the Trust’s policies and values.

Knowledge, Experience & Skills

 It is essential that our new team members can settle in and enjoy the varied work we perform, so you really must love physical outdoor work all year around, and have a genuine appreciation for respecting the needs of nature, environment and our millions of waterway visitors.  Our waterways are not just for short visits by day users or holidaymakers, thousands of community members live on our boats all year and you will be playing a role in caring for their home, their space.

 It is also essential that you are comfortable dealing with the public, and can respond to the unexpected with thought, care, respect and a positive practical approach.

 You might have practical skills and many years of working experience to offer, or you may just be starting out in your career and looking for a role which calls on your practical nature.  You don't need to be an expert in any field, but you will be able to demonstrate that you hold the values and behaviours that ensure our customers and visitors know we care.

 Technical:

NVQ Level 3 or BTEC Level 3 in an appropriate subject or equivalent previous experience, desirable. 

Basic literacy and numeracy skills (Maths and English GCSE or equivalent).

Proven experience of working with and leading volunteers.

Proven experience of delivering works to time, specification and budget.

Some experience in customer service.

Some experience of manual/construction/outdoor work. Experience using of plant/tools and equipment would be beneficial. 

Countryside practice and vegetation skills may be an advantage.

Some experience of working with plant and or equipment, desirable. 

Basic IT skills - comfortable with modern handheld mobile devices for making calls, inputting information, and use of mobile applications etc. Good knowledge of excel, word & Sugar CRM (the latter, desirable). *** Valid UK driving licence ***

General: 

Good communicator and have excellent customer service awareness.

You will demonstrate great care in the quality and standard of your work. 

You will be a good communicator and have excellent customer service awareness - you will be the face of the Canal & River Trust on our waterways and will handle all communication with respect. 

Experience working in a relevant environment - paid work or as a volunteer (outdoors related, environmental related, customer service etc).

Can work alone on occasions, however thrives as part of a team to deliver a common goal.