You should have:

• Demonstrates strong troubleshooting skills within complex UCCE/Cisco environments 

• Strong track record with implementing/supporting/developing UCCE scripts/call studio

• Experience of working in a large VOIP environments – must demonstrate strong troubleshooting workflow.

• Experience with examples of previous fault resolution and their working practice/methodology.

• CVP/PG/IDS/CUBE-E/CUCM/Router/Logger/HDS/CUIC/SSO

• Finesse/Jabber/Upstream works admin/troubleshooting etc

• ARC console - admin/troubleshooting – Certification preferred

• CUIC – report writing/support/maintenance

• Knowledge of Windows clustering

• Competent with the following Cisco Collab concepts- C-Edge/Jabber/MRA – support/maintenance

• Good working knowledge/competency of SQL 

• Strong SIP knowledge 

• Experience with RTMT/monitoring/trace tools etc

• Experience with Nice Call recording- Engage(MDC) – NCSE preferred within a Cisco active integration

• Experience with supporting Cisco Cube SIP Rec integration

We’re proud to offer equal opportunities regardless of age, cultural background, disability, gender, marital status, nationality, political belief, race, religious or sexual orientation. We can only leverage this diversity by building an inclusive culture where everyone is respected, can be themselves and strive to be their best. That way we can build a better future for our employees, our partners, the communities we work in and our customers.