Employee engagement is undergoing a fundamental shift in response to economic, demographic, and societal changes. People want to be excited about their work, be connected to their company culture, understand how to succeed, and feel supported across a spectrum of onboarding, skilling, coaching and mentoring. Our team is dedicated to examining the employee journey and delivering software and services to make it better.   

The Employee Experience team is run as a start-up, encouraging team members to share a sense of “founderism.” Team members engage directly with customers, iterate rapidly, and focus on solving the needs of employees around the world. Our culture is inclusive, casual, and high energy. We celebrate diverse backgrounds and are passionate in serving our customers. Our team has a strong sense of accountability and provides its members with opportunities for learning and career growth.   

Responsibilities

Working as part of a cross functional customer-obsessed team, The Microsoft Viva Customer Experience Program Manager will work with Modern Workplace Sellers AND Microsoft Viva Product Teams to develop new solutions that leverage the entire Microsoft technology stack. They will be responsible for refining business requirements directly with customers and then own the solution architecture and implementation of prototypes, working with a variety of internal and external stakeholders.   

  

The successful candidate will build upon experience leading customer engagements – in a direct field role or overlay function – with good product and technical sense. The candidate should be adept at overcoming obstacles, resolving issues across team and organizational boundaries and have an ability to build win-win plans with customer leaders. 

Qualifications

Experience Required: key experiences, skills, and knowledge:     

Strong collaboration skills/team player â€“ Partner with customers, cross-company field and engineering teams to successfully identify, rationalize and create new solutions.  

10+ years of hands-on experience with working with customers, defining and building new solutions Demonstrated ability to manage projects or programs.

Strong communicator – Ability to effectively communicate business needs, solution design and underlying technical requirements to executives, sellers, customers, and engineers to support our business goals.  

  

Curiosity – Defining new scenarios as part of a brand-new product suite requires innovation, curiosity, and creative drive. Having experience in defining new markets, and or creating net-new product experiences is highly desired.   

Customer obsessed â€“ Lead with deep customer empathy, define core customer value first and driving product vision across multiple divisions/organizations. Including driving implementation thereof.  

• Adept at working in ambiguous problem spaces and articulating customer value to senior leadership
• Direct customer engagement experience in the technology industry, either in an engineering role with a strong customer focus, or a sales/field role with a strong technical focus
• Understanding of technology sales and deployment lifecycle and experience working closely with sales and product teams 
• Technical understanding / experience implementing or designing solutions in one or more of the following areas:  
• Azure / AWS  

• Human Capital Management Systems (Workday, SAP SuccessFactors, Oracle)   
• Power Apps, Dynamics   
• Office 365 stack (Exchange, SharePoint, Teams)    
• Customer Relationship Systems (Dynamics, Salesforce)   

 

Preferred qualifications   

• Prior experience as part of a technology consulting company, or a Product Management Role  
• Demonstrated ability to manage projects or programs including work prioritization, planning, and coordination
• Solid communication and data presentation skills, experience analyzing data and communicating the results to business leaders
• Ability to work cross-functionally, building and maintaining trust with internal stakeholders 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.