Purpose 

• To deliver a great shopping experience for their customers, putting customers before task every time 
• Champion new ways of working within stores through an open mindset and positive attitude 
• Complete tasks and processes that deliver ‘best in town’ standards 
• Serve and sell across all channels brilliantly well 
• Be the voice of our customer to help us continually improve 

Key Accountabilities

Best in town execution: 80% of time spent

• ​​​​​Delivers an aspirational and consistent visual execution that inspires our customers to buy more and buy more often
• Executes the dressing and styling of mannequins and VM displays every launch, ensuring consistent handwriting in line with M&S Principles and the key looks 
• Focuses on styling updates and refreshes when there is product newness, including the placing of new lines across C&H 
• Implementation of large format marketing every launch for all BU’s and small format placement in the right area in line with the marketing guidelines 
• Implements and refreshes Best in Town windows and entrances, with a daily focus on 1st Bites and key customer journey touch points 
• Creates appropriate outfit building following the guidelines and relevance to the store customer, handling the product within departments focusing on key lines and best sellers 

Develop brilliant people: 20% of time spent 

• Supports the store coaching of outfit building and product handling alongside the M&S principles including the upskilling of wider store team members in these areas 
• Deliver the highest visual standards on the high street, showcasing the product through mannequins and styling, product handling, outfit building & windows implementation, coaching the C&H team on C&H standards and presentation 
• Look for opportunities to raise the bar visually in stores by working with the Store Visual Manager and Store Manager 

Academy Visual Merchandisers

• With Store Visual Manager, support the Region with Visual & C&H training and coaching that sets the standard  
• Consistently deliver upper quartile Best in Town standards & VM execution 
• 100% execution of new initiatives  

Key Relationships and Stakeholders

• Customers  
• Colleagues  
• Store Leadership 
• Wider Visual Teams 
• Regional Manager 
• Visual Lead  
• Visual Support 
• Store and Regional BIG