Summary

We’re looking for a Visitor Operations Manager to join the Peak District leadership team as maternity cover. We need you to bring your leadership skills to the role, to deliver an ambitious visitor experience vision which will see significant changes to the programming and welcome across the Peak District portfolio.

You’ll understand how to manage day to day operations of a visitor site and motivate multi-disciplinary teams across the portfolio. You’ll be an experienced leader, bringing your experience, enthusiasm, drive and determination to this exciting role. You'll have high standards for yourself and your teams, enjoy delivering and getting things done.

This is a fixed term contract due to end when the previous employee returns from maternity leave.  At this point we cannot confirm exactly how long this contract will last, but it is unlikely to be more than 12 months

Salary £33,535 to £35,675 depending on experience and fit for the role.

What it's like to work here

The National Trust in the Peak District is on a mission to be the place of choice for inspiring outdoor experiences, where everyone is enabled to go on a journey of exploration, in a landscape being actively managed to the highest international standards for conservation, access and wider public benefits.

You'll be accountable for visitor experience, programming, welcome and membership, fundraising, as well as marketing and communications across the Peak District, focusing on our main hub locations; Longshaw, Ilam and Dovedale.

What you'll be doing

You'll directly line manage a team of visitor experience officers, welcome managers and marketing and communication officers to inspire and enable people to connect with our places. As a key member of our Property Leadership team, you'll be required to balance hands on operational delivery with strategic thinking, leading your team to deliver excellent visitor and community engagement.

Who we're looking for

We’d like to hear from you, if you have the following skills and experience:

• Strong leadership and people management/ development experience with the ability to influence and engage people at all levels
• Flexible approach to leadership, managing a small team of staff and volunteers across a 7-day operation across different sites
• Strong budget and financial management experience
• Experience in managing a visitor operation site.
• Experience in developing visitor experiences and programming
• Experience in leading for change
• Excellent understanding of audience engagement and customer service
• Drive, enthusiasm and determination
• Understanding of how to get the best out of people working in multi-disciplinary teams
• Enjoy problem solving and developing solutions with teams.

This role will require regular travel, often to sites where public transport is limited or unavailable.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

• Flexible working whenever possible

• Free parking at most locations

• Free entry to our properties for you, a guest and your children (under 18)

• Substantial pension scheme of up to 10% basic salary