Summary

The Isle of Wight Portfolio are looking for a new Visitor Operations & Experience Manager to join us here at the National Trust.

Based across the island with an office in Mottistone, this is a rare opportunity to take a senior position leading the visitor operations team to provide a first class visitor experience, ensuring the smooth running of all our sites and planning for future success.

This is a permanent, full-time contract working 37.5 hours per week. Relocation package available!

Please read the additional brochure to further understand the breadth and potential of the role. 

What it's like to work here

The National Trust looks after some of the most iconic sites on the Isle of Wight including the Needles, Bembridge Windmill, Newtown Nature Reserve, Compton Bay and Mottistone Manor to name but a few.  A total of 5,500 acres, 4 pay for entry sites, a number of farms and 17 holiday cottages make it one of the most diverse portfolios in the Trust.

It’s an exciting time to join us as we’ll be implementing a multi-million pound visitor infrastructure, welcoming more visitors than ever to our sites and continuous improvement on our welcome, presentation and interpretation standards.

What you'll be doing

You'll be a senior member of the team, with overall responsibility for the visitor team and will report directly to the General Manager, deputising on occasion.  You'll manage both staff and volunteers and be responsible for delivering an enjoyable, safe, and accessible visitor experience across all our sites to inspire and inform.  With your team, you’ll be designing and delivering year-round events, working in partnership with key stakeholders and colleagues.  You'll also be leading on marketing and communication, budgetary control for the visitor department and also financial and strategic planning.

Who we're looking for

We would love to hear from people with the following skills/experience:

• A true people person, always thinking of how visitors, staff and volunteers are experiencing the special places we care for.
• A dynamic, self-starting and driven individual whose infectious enthusiasm drives others to succeed.
• Able to engage confidently with internal and external stakeholders and be an ambassador for the National Trust.
• Adept at managing operations including rotas, budgets and planning across multiple sites.
• A senior leader who takes time to support and develop their team and knows how and when to delegate.
• Someone who is able to deliver with pace and energy to deadlines, including managing small projects.
• Well organised, able to prioritise and manage competing demands.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

• Flexible working whenever possible

• Free parking at most locations

• Free entry to our properties for you, a guest and your children (under 18)

• Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.