Summary

Working with the Senior Visitor Experience Officer you’ll be supporting a large team to deliver all aspects of the Children’s Country House experience. This team is responsible for the smooth running of the day-to-day visitor operation and instilling fun and playfulness throughout.

This role includes regular weekend and school holiday working. 

What it's like to work here

The Children’s Country House at Sudbury will be a brand-new visitor offer for children and families, offering a playful heritage day out. Opening early in 2022, we’re recruiting a team to help us reimagine, reinvent and reinvigorate our programme, approach and relationship with visitors. Every member of our team will be focused on the key goal of engaging children with heritage and making our work as playful, accessible and inclusive as possible. We have the highest standards of conservation and care for our collections and buildings, and we carry out this purpose with and for the children who visit us. Our offer is unique, deeply authentic and profoundly impactful as is the team that work here. 

What you'll be doing

You’ll be responsible for supervising and allocating work to the team to ensure everything gets done. You’ll ensure that high standards of customer service are delivered to all visitors, with children’s needs put first, and that a fun and playful experience is achieved. You’ll support with training and development needs of the team and support other teams in the delivery of seasonal programming and the development of the experience. You’ll support volunteers and manage their volunteering experience. 

Please also read the full role profile attached to this advert.

Who we're looking for

It’s a significant role at a busy property and we need someone who can take on a challenge. To deliver this role successfully, you’ll need to have:

• A flexible customer focused approach, with high standards of customer service

• Excellent people skills, enabling strong relationships, both externally and internally

• Experience of working to multiple deadlines and managing own workload

• Outstanding organisation and planning skills, and a good eye for detail

• Understanding of the aims and ethos of the National Trust

• Excellent communication skills, both verbal and written

• A hard working approach, be committed and a team player

• Strong IT skills - Microsoft Office, as well as web and social media applications

• Experience of producing interpretation, marketing or promotional material

• Knowledge of relevant Health & Safety procedures

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

• Flexible working whenever possible

• Free parking at most locations

• Free entry to our properties for you, a guest and your children (under 18)

• Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.