Summary

Working within a bustling atmosphere as part of a passionate team this role as a Visitor Experience Assistant plays a core part in providing fantastic customer service.

The Hours: 22.5 per week

The Salary: Â£9.39 ph

Duration: Contract until 30th October 2022

What it's like to work here

A rare gem of a Jacobean country house, Chastleton House was built between 1607 and 1612 by the prosperous wool merchant, Walter Jones, as an impressive statement of his wealth and power. Owned by the same increasingly impoverished family until 1991, the house remained essentially unchanged for nearly 400 years as the interiors and contents gradually succumbed to the ravages of time.

What you'll be doing

As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As the Visitor Experience Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

Please also read the full role profile attached to this advert.

Who we're looking for

You’ll be:

• Helpful & Friendly

• Customer focused with a positive attitude

• Enthusiastic with a willingness to learn

• A team player, but also can work on your own initiative

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

• Flexible working whenever possible

• Free parking at most locations

• Free entry to our properties for you, a guest and your children (under 18)

• Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.