Summary

Working within a bustling atmosphere as part of passionate team this role as a Visitor Experience Assistant plays a core part in providing fantastic customer service.

The Hours: This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but it may be necessary for us to alter this pattern from time to time to suit the needs of the business.

The Salary: Â£9.39 per hour

Duration: Fixed term contract until September 2022

What it's like to work here

The Bateman’s and Bodiam Castle portfolio consists of two very different properties run by one passionate team.

Bodiam Castle is an impressive 14th century moated castle and one of the most famous castles in Britain. The spiral staircases and original features make for an ever-inspiring atmosphere with a strong spring and summer business appealing to tourists, families and school groups from the UK and overseas.

Ten miles away in Burwash nestles Bateman’s, the former home of Rudyard Kipling. This 17th century house remains much the same as the world-famous writer left it. Batemans has a real family feel, with a team who will give you a warm welcome. The garden and landscape at Bateman's provided the inspiration for Rudyard's medical tales in Puck of Pook's Hill and Rewards and Fairies.

Nestled in a peaceful corner of East Sussex with beautiful surrounding, this is a great place to live and work.

What you'll be doing

As a Visitor Experience Assistant, you’ll be responsible for the delivery of a lively and engaging programming and helping to deliver events at Bodiam Castle and Bateman's during weekends and the Easter, Spring half term and Summer school holidays. Working alongside the Senior Visitor Experience Officer and Visitor Experience Manager, you’ll develop engaging and meaningful interpretation that can move, teach and inspire our visitors.

Understanding how and why we engage our supporters is key. Working with our spirit of place, you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do. As a champion of exceptional visitor experiences, you’ll join a high performing team to give visitors a memorable day out.

Please also read the full role profile attached to this advert.

Who we're looking for

You’ll be:

• Helpful & Friendly

• Customer focused with a positive attitude

• Enthusiastic with a willingness to learn

• A team player, but also can work on your own initiative

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

• Flexible working whenever possible

• Free parking at most locations

• Free entry to our properties for you, a guest and your children (under 18)

• Substantial pension scheme of up to 10% basic salary