Summary

Join our team in this unique role to welcome visitors and give them an experience to remember at Kind Alfred's Tower.

Working weekends, bank holidays and school half-terms from March to October you'll get to give our visitors exploring the wider Stourhead Estate something they'll never forget. You will connect visitors to the history and significance of King Alfred's Tower and answer questions about this special place and the wider Stourhead estate.

The Hours: There are two roles advertised to cover weekend opening. Shifts will be 10.15 to 15.45, as the Tower will be open 11-3pm (Please indicate in your application which role you wish to be considered for)

The Salary: This hourly role pays 9.39 per hour

Duration: This role will run from March to October

This role includes lone working and climbing a steep staircase twice a day.

What it's like to work here

Stourhead is an 18th Century Palladian mansion, world-famous garden and it is surrounded by an increasingly popular wider estate full of walks, towering follies and hill forts. King Alfred's Tower has stood for over 250 years, since 1772 on the top of Kingsettle Hill. At 49 metres (161 ft) the tower offers sweeping views across Somerset, Wiltshire and Dorset, and these can be enjoyed after scaling the Towers 205 step spiralling stone staircase.

You'll work and communicate with our Visitor Welcome Team at Stourhead to ensure King Alfred's Tower is open and accessible to visitors through March to October.

Whether you want to work indoors, outdoors, in the ice cream parlour or restaurant, there are opportunities for everyone at Stourhead.

For more information about our property please visit www.nationaltrust.org.uk/stourhead

What you'll be doing

You will work hard to ensure we can drive essential income into Europe's largest conservation charity, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As the Visitor Experience Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key.

You’ll deliver high standards of presentation at King Alfred's Tower, and ensure all our communications with our visitors are clear and consistent.

Please also read the full role profile attached to this advert.

Who we're looking for

You’ll be:

• Helpful & Friendly

• Customer focused with a positive attitude

• Enthusiastic with a willingness to learn

• A team player, but also can work on your own initiative

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

• Flexible working whenever possible

• Free parking at most locations

• Free entry to our properties for you, a guest and your children (under 18)

• Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.