We are looking for a confident person who is firm but fair, treating all customers with empathy and understanding. You will be able to deal assertively with conflict and have the ability to quickly build a rapport using your negotiation, persuasion and influencing skills. You will have excellent customer service skills and be very results driven. If you enjoy working outdoors and are looking for a role that offers job security and gives you a level of flexible working then this could be the perfect job for you.

In this role you will be visiting addresses that don’t have a valid TV Licence. You will explain the legislation, help the customer understand our payment options and where necessary conduct an interview under caution. 

Core Responsibilities: 

• Conduct door to door visits to properties where no TV licence is registered
• Listen to customer reasoning for not having a licence and make an informed decision on next steps
• Accurately record visit details and complete daily timesheets via the handheld device
• Explain and sell the benefits of all licence payment schemes
• Take and accurately record payment details
• Attend court when required to give evidence in prosecution cases
• Carry out work and attend meetings as directed by the Visiting Manager
• Maintain an effective deterrent against evasion of the TV licence
• Maximise sales for the BBC
• Enforce prosecution proceedings by taking Records of Interview under caution
• Update and improve the TV licensing database

 Successful applicants are subject to passing a Standard DBS Check & Financial Probity Check

Please note you must have a full driving licence and use your own car for this role.

Applicants postcodes will be taken in account when shortlisting in order to meet our requirements. If your application is unsuccessful, it may be because your postcode does not meet our requirements. We encourage you to reapply for our other Enforcement Officer positions within your area.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.