Job Type: Full Time, Permanent 

Hours: 37.5 hours, Flexible Shift Pattern - 16 hours to be done between 4pm-9pm Monday-Friday or anytime at weekend.

Salary: £21,840 basic salary plus commission (annual average is £5,856 but earning potential is uncapped)

Business mileage allowance: 45p (paid from and to home address)

Benefits: include 23 days holiday, pension, share save scheme, dental plan, discounted insurance 

Location: Swansea SA1 - 14 Postcode areas

Do you like working with people? Enjoy thinking on your feet, using your initiative and taking responsibility for your actions? Are you a problem solver, who’s motivated and looking for a new opportunity? Then this exciting opportunity could be for you.

Job title:

Visiting Officer

Job Description:

What you’ll do:

In the role of Field Visiting Officer, you will be visiting addresses that don’t have a valid TV Licence, whether that’s alone or alongside a colleague.

Then it’ll be your responsibility to explain the legislation, help the customer understand our payment options and where necessary conduct an interview under caution. 

As you need to travel regularly and continuously throughout your shift, we’ll provide you with a business mileage allowance at 45p per mile, which is paid from and to your home address.

You’ll keep track of all visits conducted and make sure you complete paperwork in a timely and accurate manner. Following standard operational procedures, you’ll ensure contract compliance is maintained always. You’ll also help with ad-hoc duties and take part in meetings with both your team and your line manager. Occasionally, you may be required to give evidence in court'  

What we’re looking for:

Our Visiting Officers come from a variety of backgrounds, experience and diversity. Above all, these roles require good physical fitness and mobility, as you’ll be visiting multiple locations on a daily basis. You’ll offer experience working in a customer facing role, so you’ll know how to deal with brave conversations. Your strong interpersonal and communication skills means that your standard of both verbal and written English is high.

We are looking for a confident person who is firm but fair, treating all customers with empathy and understanding. You will be able to deal assertively with conflict and have the ability to quickly build a rapport using your negotiation, persuasion and influencing skills. 

If you enjoy working outdoors and are looking for a role that offers job security and gives you a level of flexible working then this could be the perfect job for you.

Please note you must have a full driving Licence and use your own car for this role.

What’s in it for you?

• A great basic salary
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Competitive Bonus scheme
• Business mileage allowance: 45p (paid from and to home address)
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

We’re supporting our clients as they adapt to the unprecedented circumstances brought about by COVID-19. As a result, we’re currently only recruiting for essential roles during this time. All interviews, assessments and background checks will take place online, to completely remove the need for face-to-face contact.

Vetting: Here at Television Licensing, we handle sensitive information, therefore, you will be required to complete Capita standard vetting. Unfortunately, you will be unable to start employment with us until clearance has been awarded, so your proactive engagement is key to avoid any delay to your potential start date.