ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations. ABM’s comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes — from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.

Job Title

Vice President Global Process Owner, Order to Cash

Education

Bachelor\'s Degree

Career Level

Vice President

Category

Operations

Job Type/ FLSA Status

Salaried Exempt

Travel Required

20 - 30%

Shift Type

N/A

Job Description

Enterprise Service Center

 

Vice President Global Process Owner, Order to Cash

 

The VP of Shared Services, Order to Cash Process (OTC) Lead has broad strategic, operational and administrative responsibility for ABM’s finance and shared service operations for billing, cash applications and collections. This person will be responsible for operationalizing and maximizing the efficiency and effectiveness of the delivery of the existing and future shared services platform for OTC, as well as exploring the viability and timing of transferring other functional services for future growth.

 

The scope of this position includes design of end-to-end transaction processes, management of related service delivery execution and oversight of enabling technology decisions. From a content perspective, the position has full responsibility for ensuring the completeness and accuracy of the company’s billing of revenue and receivables on a timely and accurate bases and ensuring revenue, accounts receivable and collections and other related reporting in accordance with U.S. and/or other statutory accounting standards. The position is responsible for strategy formulation, organization design, and prioritization of all related initiatives and decisions regarding people, process, and technology:

 

• Service Delivery - Management responsibility for the internal organization and accountability assuring that all operating and financial objectives are achieved related to the OTC processes. This includes day to day operational responsibility, but also planning and execution of transition activities which culminate in the transfer of services to any of the internal/external sourcing locations. This position evaluates and recommends location and timing for sourcing changes and/or assimilation of new services.  
• In collaboration with key stakeholders, identify opportunities to deliver new value-added services where appropriate. These new services could include vertical extension of scope into thought and knowledge-based work, as well as horizontal expansion across geography or internal functions.
• As process owner, the position oversees the design, development, and deployment (to the greatest extent possible) of standard processes across North America. The position provides stewardship, in collaboration with other key stakeholders, to assure that quality, operating, financial, and customer satisfaction objectives are achieved. The position approves, documents and communicates any approved exceptions from standard processes and policies.
• In addition, this position will work with direct reports to determine relevant business drivers, key performance indicators and operational metrics for the measurement and reporting of quality and efficiency of the OTC end-to-end processes. This includes determining the most appropriate and cost beneficial data capture process and reporting frequency to establish target objectives for continuous process improvement and/or to meet strategic changes in business objectives.
• The position evaluates, recommends, prioritizes, and oversees deployment of relevant enabling technology. This will include identification of emerging software tools, feasibility evaluation (economic and operational), potential automation, analytical data benefits and coordination of deployment.

 

BUDGET REPONSIBILITY:

• Responsible for annual Global Shared Services OTC budget.
• Processing and recording of approximately $6 billion annual sales transactions.

 

EXTERNAL REPORTING RELATIONSHIPS:

• Strong relationships with Industry Group Leads and Business Units to ensure customer satisfaction.
• Strong relationships with Financial Planning and Analysis and Corporate Finance to ensure compliance with revenue recognition policy and accuracy within internal / external financial accounting and reporting. 
• Collaborate with Credit and Corporate Treasury leadership and process stakeholders to ensure strategic alignment within policies to meet corporate objectives.
• Liaises with other key stakeholders as to the performance of the OTC service delivery network.  
• Collaborate with other process stakeholders to identify current and future service delivery opportunities, evaluates design modifications, identifies/communicates legitimate policy exceptions, and considers enabling technology. 
• Liaises with other key stakeholders regarding financial controls and regulatory compliance.  These stakeholders would include Internal Audit, Corporate Tax, Corporate Legal, Internal Control and the Independent Auditors.

 

POSITION ACTIVITIES/TASKS:

 

Strategy (30%)

• Develop a strategy and establish a policy of a global nature for the ABM OTC function, identifying and documenting genuine and regulatory exceptions.
• Develop and propose strategic 1 to 3-year plan with underlying assumptions pertaining to sourcing, process, technology, and workforce development.
• Design internal organization relationship with capability to deliver against strategic objectives.
• Collaborate with IT leadership to identify investment in relevant technology to drive efficiency and improve service levels.

 

Execution (40%)

• Ensure the successful implementation of standard global processes, evaluating end-to-end performance and affecting necessary design or execution adjustments.  
• Direct ongoing management of the retained organization.
• Monitor and ensure the achievement of annual operating budget and key performance metrics.
• Monitor achievement of customer service requirements as defined by both formal Service Level Agreements as well as Customer Satisfaction (Net Promoter) surveys. 
• Ensure that Change Management plans related to both sourcing transition and process changes are developed, implemented, and executed.
• Ensure that Disaster Recovery and Business Continuity plans are in place and tested at a minimum on an annual basis.
• Assure that the appropriate internal control environment and SOX compliance are maintained, along with compliance to all legal and regulatory requirements.

 

Building Capabilities (30%)

• Develop a high-performance team. Mentor and coach direct reports and assist direct reports in managing their teams.
• Implement formal career path and succession plans in conjunction with other Finance organizations to identify and develop key talent for future roles.
• Ensure the achievement of all objectives related to workforce management including turnover, talent development, and diversity.
• Evaluates emerging financial/processing practices and technology for applicability to ABM Industries.
• Evaluate and recommend placement of high performing talent in leadership roles within the retained and/or captive organization.

 

EDUCATION, CERTIFICATIONS & EXPERIENCE

• 10+ years related business, accounting & finance experience
• 5+ years of experience in management of a large team, financial processing organization, in a shared services environment.
• Bachelor’s Degree in Business related field, required
• Billing and Collections experience, required
• Cash Applications experience, preferred
• Master of Business degree, preferred
• CPA or comparable non-U.S. certification, preferred.
• Experience with Global Process Ownership in Finance Shared Services / GBS / BPO environment with strong understanding of KPIs, SLAs and other process metrics, preferred
• Practical OTC operations experience, preferred
• Familiarity with Lean/Six Sigma concepts and formalized management programs, to support process continuous improvement, preferred
• IT system implementation experience, preferred

 

TECHNICAL KNOWLEDGE & SKILLS

• Proven managerial abilities and leadership capabilities
• Effective communication across all levels of Finance teams
• Proven knowledge of U.S. Generally Accepted Accounting Principles (GAAP), along with demonstrated ability to analyze financial information and provide solutions to issues
• Strong knowledge of the basics of contract management
• Ability to lead a team and an organization from a strategic level, while managing concurrently details on multiple concurrent tasks while meeting various deadlines
• Proficient in MS Office Suite of programs
• Preferred experience with Oracle Fusion
• Proven ability to work both individually and within a team environment, build strong relationships and maintain rapport with peers, Corporate Finance and Executive teams 
• Excellent oral and written communication