The Vendor Portfolio and Renewals Coordinator is responsible for enabling the sales team to maximise renewal opportunities and proactively manage and improve processes and systems as part of the renewals process. They will also be responsible for the portfolio of unmanaged vendors, maintaining an optimum partner status to maximise commercials from sales activity for those vendors.

Job title:

Vendor Portfolio and Renewals Coordinator

Job Description:

The Vendor Portfolio and Renewals Coordinator is responsible for enabling the sales team to maximise renewal opportunities and proactively manage and improve processes and systems as part of the renewals process. They will also be responsible for the portfolio of unmanaged vendors, maintaining an optimum partner status to maximise commercials from sales activity for those vendors.

The primary responsibilities of the VP & RC are:

• Operational process ownership & improvement
• Coordinate renewal pipeline to ensure the Sales teams are aware of upcoming opportunities
• Data-recording, analysis and cleansing
• Proactively pre-empting and identifying partner, customer & business opportunities
• Proactively dealing with renewal queries
• Sales enablement
• Generating and utilising reports
• Manage non strategic partner status and vendor program membership
• Document and record Trustmarque partner status for unmanaged vendors
• Update and maintain non-core vendor contact info

Responsibilities

The main responsibilities are detailed below, although the post holder would also be expected to perform any other duties which might reasonably be required by the business.

• Coordinate process and system improvement efforts, develop requirements, support prioritisation efforts, and influence others to maximise productivity and process maturity
• Collaborate to deliver faster time to market, enable increased revenue, and drive operational efficiencies while maintaining data quality
• Developing the capability and enablement of the sales team through group sessions and face to face training
• Review and analyse trends in operational issues, and implement appropriate process improvements
• Identify operational gaps and risks and confirm that solutions or mitigation plans are captured and in place
• Adhering to and monitoring of the 4-hour SLA and inbox management guidelines
• Effectively manage late requests and/or escalations
• initiate, communicate and follow up on renewal opportunities with account managers through to closure where applicable
• Ensure all operational guides and Standard Operational Procedures (SOP) are maintained
• Coordinate up-sell, cross selling and maximising of renewal opportunities
• Maintain a database of non-core vendors with partner status and vendor contact information
• Manage partner status and vendor membership program renewals to ensure continuity of program membership
• Identify potential for improved partner commercials and make recommendations if commercially viable
• Take ownership of delegated tasks set by your Manager within the time scales presented

About us:

Trustmarque is an award winning IT partner that delivers IT solutions which empower our customers to work smarter and more effectively. We simplify business, through a flexible and cost-effective approach that empowers organisations and their people. Giving honest, simple and independent advice we help our customers to navigate an increasingly complex world of IT – and that’s exactly what you’ll do too, if you join our talented team here.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.