Job Responsibilities:

·        Perform walk around of the units and evaluate cosmetic reconditioning needed.

·        Evaluate reconditioning needs and provide timely and accurate quotes

·        Receive in bound vehicle and registration information from customers requesting reconditioning services for their units.

·        Estimate cost for cosmetic repairs and discuss with customer to gain approval.  Record the outcome in the appropriate tools.

·        Manage customer’s expectations of recon fulfillment activities through proactive communications.

·        Build deep service relationships with customers.

·        Perform data entry and verify customer vehicle information is accurately recorded in the system and that vehicles are properly tagged with a work order.

·        Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems.

·        Coordinate with the reconditioning shop areas for vehicle repairs and post charges to appropriate account in a timely manner.

·        Be knowledgeable of customer account agreements, vehicle files, verification of title information, records of the completion of reconditioning work, and other required information.

·        Soft sell additional services to dealers upon delivery of existing work.

·        Utilize the AS400/VCF/AutoPoint systems to monitor and track vehicle repairs.

·        Enter all pertinent information into AS400, AutoPoint, and other tools for approved work requested by customer.

·        Create and maintain charges associated with reconditioning fees related to these accounts.  

·        Communicate and schedule repairs/enhancements with Recon Shop management.

·        Monitor vehicle through reconditioning fulfillment process to ensure timeline commitment is met.

·        Review completed work ensuring customer quality standards are achieved and/or exceeded.

·        Perform a check for recalls on all units and note the results in the appropriate tool.

·        Work with P&P and Accounting staff to ensure payment for billings or accounts receivable are received timely and posted as well as contact customers for reconciliation of discrepancies, when required.

·        Follow up with customer to confirm completion and satisfaction.

·        Work with finance/local management to ensure customers are charged and A/R is timely collected.

·        Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.

·        Perform other duties as assigned by management.

Qualifications:

• High School Diploma or equivalent required.

• 4 years of clerical or administrative support experience required.

• Valid driver’s license and safe driving record required.

• Excellent communication and organizational skills required.

• Advanced computer software skills necessary.

• Must be able to use general office equipment (i.e., copier, fax machine, etc.).

• Ability to sit or stand for prolonged periods of time.

• Ability to perform repetitive data entry tasks, manual dexterity.

• Vision abilities required include close, distance and depth perception.

Work Environment:

• Consistent exposure to weather conditions, fumes, and noise.