Job Description:

The Role

In this role, the Design Researcher will play a key part in supporting the strategy and development of new products and applying best practices for overall user experience, as well as user testing (quantitive and qualitative methodologies). This work will focus on internal innovation teams seeking to learn “intrapreneurial” skills and bring new ideas to life.

We are looking for someone with a desire to participate in ground-breaking collaboration, a bias towards action, the ability to accept failure and demonstrate intellectual curiosity, and someone who can play, learn and have fun. We love people who think the world would be a better place if we rolled up our sleeves and made prototypes, so we can get quick feedback from real users.

The Expertise and Skills You Bring

Rapid prototyping including: design mood boards, 2-D concept visualisations, storyboards, interactive page layouts, site grids, wireframes, interface demos, flow charts, and photo retouching and enhancements

Design thinking skills to support explorations of concepts developed by internal teams

Deep understanding of qualitative user research methodologies, including experience with remote respondent platforms such as UserTesting and UserZoom

Familiar with quantitative user research methodologies, such as surveys

Ability to translate research findings into actionable reports, and to build clips and highlight reels

Strong communication skills, so you can brief extended teams and handle deliverables according to relevance, schedule and budget

Collaborate with technology colleagues on design feasibility and consult in building proof of technologies and proof of concepts.

Partner with clients on business goals and building relevant deliverables such as business plans

Participate in brainstorming and other idea-generating team sessions

Maintain high quality on creative and presentation deliverables

Multi-task and work efficiently under pressure

Contribute to a design culture and to the FCAT Design team

Four year degree (degrees from design, architecture, communication, filmmaking or other arts programs a plus) or a mix of education and equivalent experience

Master’s degree in Emerging Media Studies, Anthropology, Human-Computer Interaction (HCI), Sociology or a related field is a plus

Knowledge of prototyping software such as Sketch, UXPin, Figma, InVision and InVision Studio, or Adobe XD etc. is required

Demonstrated experience with design and strong interactive/digital work

Experience in applied research and/or academic research is a plus

Experience bringing abstract concepts to life

Highly detail oriented

An obvious curiosity quotient

Strong interpersonal and empathy skills

Ability to transfer design skills to multiple channels

Solid working knowledge of the latest versions of design programs

Knowledge of After Effects, Photoshop and Illustrator is preferred; knowledge of HTML/dHTML and the other capabilities of Web browsers is a plus

The Team

The UXD/R will be a core member FCAT's Design team and become a member of our Founderie Team. The Fidelity Center for Applied TechnologySM, or FCATSM, is a catalyst for breakthrough achievements in research and tech. We assess, test and scale concepts and ideas that advance Fidelity’s market leadership and enhance every customer’s experience. FCAT teams are curious, inquisitive, and intently focused on the future.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award(opens in a new tab), we have been recognized by our employees as a Best Place to Work in 2022. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

As a result of COVID-19, many of our associates are continuing to work remotely. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working(opens in a new tab).” 

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 2.