We innovate, invent and continuously improve, Vodafone UK Digital works within the heart of our business. Empowering Vodafone’s mission of being a digital-first company is in everything we do. 

What will you be doing?  
As a User Researcher in our Digital Experience team, you’ll work across a variety of platforms and products, testing and gaining insights that reveal the motivations and behaviours of users when they interact with us using the latest technologies to support the product team’s roadmap. 

You will collaborate in developing and executing user research studies with a range of qualitative and quantitative methods, including user testing, contextual enquiry, ethnographic studies and surveys.

You will manage and help building a common insight database, combining different data sources and inputs into a unique hub serving the entire business.

You will develop and support research studies throughout the product life-cycle, from generative and ideation research and segmentation/persona work to post-launch analysis, to provide insight for development and UX design teams. 
 

Who are we looking for?   

• You will have proven experience in gathering and delivering actionable insights from user research.
• You will have experience with modelling and synthesising research insights into different deliverables and visualisations –such as personas and user journey maps.
• You will have the ability to produce reports that effectively capture and communicate key observations and findings to stakeholders.
• You will have the ability to synthesize research findings and to uncover and articulate insights that will inform and inspire design.
• You will have proven experience in ideative and generative research (desirable).
• You will have strong collaboration skills – you would be joining a diverse and lively cross-functional team engaged in cultural transformation and pushing the boundaries of UX research in the industry.  

What’s in it for you? 
An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. We’re proud to provide a Reconnect programme with flexibility for individuals returning to work after a career break. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with Vodafone. 
  

Together we can 
 
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.