JOB DESCRIPTION

Be an advocate for Aftermarket customers, while maintaining high levels of customer satisfaction in a fast-paced call center environment.

Job Responsibilities:

• Respond to follow up requests from customers, District Sales Team and/or Order Processing Representatives efficiently, maintaining the highest level of customer satisfaction.
• Interfaces with Inventory, Pricing, Marketing, Sales, Shared Services, Information Services, Interplants and Operations groups, as well as external customers, to ensure prompt and efficient order processing.
• Receives and processes customer orders, in a fast-paced setting, according to specified policies and procedures.
• Process price and availability requests, according to customer specific restrictions and requirements.
• Initiates follow up requests from customers, utilizing strong oral and written communication skills. Provide closed loop communication to customers.
• Run and work all daily reports.
• Manage customer calls in such a manner as to maintain a high level of customer support and satisfaction exceeding every customer’s expectations every time. Achieve pre-determined service levels within the call center such as call volumes, wait time metrics, abandon call rates, etc.
• Ability to handle multiple tasks simultaneously.
• Drive for “best in class” customer service.
• Respects confidentiality of company sensitive information.
• May perform other administrative duties as assigned. Manage phone queues when needed.

JOB REQUIREMENTS

QUALIFICATIONS

•Bachelor’s degree or high school diploma with experience in a customer service environment.

•Call Center experience preferred

•Demonstrated problem-solving skills.

•Strong data entry skills to deliver accuracy to order processing and customer care.

•Possesses a Customer Service attitude and is willing to learn.

•Outstanding computer skills, including Access database skills.

•The organization has the right to deem a person qualified for a position if that person has had one or more years’ experience in the position or similar position.

Education Details:

Meritor is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.