About the job

Summary

This is a unique and exciting time to join UKSV. You will be at the forefront of our new fast paced, innovative Digital, Data & Technology (DDaT) team building the future of UKSV.

UKSV are currently undertaking a unique and exciting modernisation programme, a key outcome being the creation of our new security clearance service. As a brand new service, it will support the future process for issuing, maintaining, evaluating and updating security clearances across government. We need people with digital, data and technology skills to help us succeed.

UKSV are creating brand new multi-disciplinary product teams who will own, iterate and improve our new suite of products and services across discovery, alpha, beta and live phases. These teams will build modern products and services that meet users' needs and underpin personnel security and risk assessment across government.

If you feel that you have the expertise, drive and experience required for this role we would love to hear from you.

Job description

A Senior User Researcher is an experienced practitioner who is able to plan and lead user research activities in larger teams and on more complex services.

At this level, you will be expected to:

• Build user-centred practices in new teams

• Align user research activities with wider plans to inform a service proposition

• Supervise and develop other user researchers to assure and improve research practice

Responsibilities

• Analysis and synthesis

You understand and can help teams apply a range of methods to analyse research data and synthesise findings. You know how to engage sceptical colleagues in analysis and synthesis. You can advise on choice and application of techniques, and can critique colleagues’ findings to assure best practice.

Skill Level – Practitioner

• Inclusive research

You can help teams understand the diversity of users of government services. You know how to include all kinds of users in appropriate research activities. You can advocate for inclusive practices and help teams design and deliver accessible services that work for all users.

Skill Level – Practitioner

• Research skills

You have experience of, and can help teams adopt, a wide range of user research methods. You can plan user research for services with challenging user needs and complex user journeys. You can advise colleagues on the choice and application of research methods to assure best practice.

Skill Level – Practitioner

• Society and technology

You understand the social and technological context for government services. You can align user research activities to help your team understand changing user behaviour.

Skill Level – Working

• Strategic insight

You understand what problem the team is trying to solve. You can align user research activities to inform decision making and action.

Skill Level – Working

• Technical understanding

You know about the technologies used to build and operate digital services. You can collaborate closely with colleagues in different digital disciplines.

Skill Level – Practitioner

• User-centred and agile practices

You understand and have experience of a range of user-centred practices. You can help inexperienced teams adopt user-centred practices and embed them into their agile workflow. You can advocate for user research and engage sceptical colleagues and stakeholders.

Skill Level - Practitioner

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Seeing the Big Picture

We only ask for evidence of these behaviours on your application form:

• Leadership