Summary

The Digital, Data & Technology Delivery Managers will work to support UKSV to become more digitally enabled, modernising how we work and ensuring we have the technology, tools and environment to excel.

A Senior Delivery Manager is accountable for the effective delivery of complex, high-risk products and services. As a Senior Delivery Manager you will be responsible for making sure that services are seamlessly delivered to the end users. You will be in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress and tracking Key Performance Indicators (KPIs). You will form long-term relationships with clients and will negotiate product requirements and change the necessary steps to complete a project.

The role is similar to a Delivery Manager role, but Senior Delivery Managers have more experience across a range of products and services, throughout the entire product life cycle, and have greater responsibility and accountability as the main point of escalation.

Job description

At this level, you will be expected to:

• Have strong communication skills and engage with senior stakeholders

• Coach and mentor delivery managers

• Shape the agile delivery practice

• Manage delivery through multi-functional teams consisting of internal and external resources

• Ensure we have transparency of delivery objective, managing course correction where necessary and value for money

Responsibilities

Agile and Lean practices. You know how to coach and lead teams in Agile and Lean practices. You are a recognised expert that advocates these approaches, continuously reflecting and challenging the team. You can create or tailor new ways of working; you are always innovating. Skill level -Expert

Commercial management. You can take responsibility for complex relationships with contracted suppliers. You can identify appropriate contractual frameworks and identify appropriate suppliers. You know how to negotiate with contracted suppliers. You can get good value out of contracts and suppliers. Skill level -Practitioner

Communication skills. You can mediate between people and mend relationships, communicating with stakeholders at all levels. You can manage stakeholder expectations and facilitate discussions about high risk and complexity even within constrained timescales. . You can speak and represent the community to large audiences inside and outside of government. Skill level -Expert

Financial management. You know how to negotiate, influence or set budgets in complex environments. You can write or input into business cases and can communicate business-value propositions. Skill level -Practitioner

Life-cycle perspective. You can apply experience of multiple parts of the product life cycle. You can recognise when it is right to move forward and when it is right to stop. You can recognise the appropriate deliverables and the right people to meet these. You are able to work with other agile delivery operations throughout the product life cycle. You can plan and engage with the appropriate stakeholders at a particular stage in the project. Skill level -Practitioner

Maintaining delivery momentum. You know how to optimise the delivery flow of teams. You actively address the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists. You can identify innovative ways to unblock issues. Skill level -Expert

Making a process work. You can identify and challenge organisational processes of increasing complexity and those processes that are unnecessarily complicated. You can add value and can coach the organisation to inspect and adapt processes. You know how to guide teams through the implementation of a new process. Skill level -Expert

Planning. You know how to lead a continual planning process in a very complex environment. You can plan beyond product delivery. You can identify dependencies in plans across services and coordinate delivery. You know how to coach other teams as the central point of expertise. Skill level-Expert

Team dynamics and collaboration. You can identify problems or issues in the team dynamic and rectify them. You can pull out issues through agile health-checks with the team and provoke the right responses. You can engage in varying types of feedback, choosing the right type at the appropriate time and ensuring the discussion and decision sticks. You can accelerate the team development cycle. Skill level - Practitioner

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Seeing the Big Picture

We only ask for evidence of these behaviours on your application form:

• Leadership

Benefits

• Learning and development tailored to your role.

• An environment with flexible working options.

• A culture encouraging inclusion and diversity.

• A Civil Service Pension which provides an attractive pension, benefits for dependants and average employer contributions of 27%.

• A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.