About the job

Summary

This is a unique and exciting time to join UKSV. You will be at the forefront of our new fast paced, innovative Digital, Data & Technology (DDaT) team building the future of UKSV.

UKSV are currently undertaking a unique and exciting modernisation programme, a key outcome being the creation of our new security clearance service. As a brand new service, it will support the future process for issuing, maintaining, evaluating and updating security clearances across government. We need people with digital, data and technology skills to help us succeed.

UKSV are creating brand new multi-disciplinary product teams who will own, iterate and improve our new suite of products and services across discovery, alpha, beta and live phases. These teams will build modern products and services that meet users' needs and underpin personnel security and risk assessment across government.

If you feel that you have the expertise, drive and experience required for this role we would love to hear from you.

Job description

A Lead User Researcher is an expert practitioner, leading and aligning user research activities across several teams.

At this level, you will be expected to:

• Ensure teams take a user-centred, evidence-based approach to service design and delivery

• Develop and assure good user research practice

Responsibilities

Analysis and synthesis

You can help an organisation adopt a wide range of analysis and synthesis techniques. You know how to help an organisation continually assure, improve and innovate their practices to generate clear and valuable findings.

Skill Level – Expert

Inclusive Research

You can help teams understand the diversity of users of government services. You know how to include all kinds of users in appropriate research activities. You can advocate for inclusive practices and help teams design and deliver accessible services that work for all users.

Skill Level – Practitioner

Research Skills

You can help an organisation adopt a wide range of user research methods. You can lead a community of practice to help an organisation continually assure, improve and innovate their user research.

Skill Level – Expert

Society and technology

You can help teams understand the ways that digital technology is changing user behaviour, and the challenges and opportunities for design and delivery of government services.

Skill Level – Practitioner

Strategic insight

You understand organisational goals and challenges. You can align research activities across teams to inform policy and proposition.

Skill Level – Practitioner

Technical understanding

You know about the technologies used to build and operate digital services. You can collaborate closely with colleagues in different digital disciplines.

Skill Level – Practitioner

User-centered and agile practices

You understand and have experience of a range of user-centred practices. You can help inexperienced teams adopt user-centred practices and embed them into their agile workflow. You can advocate for user research and engage sceptical colleagues and stakeholders.

Skill Level – Practitioner

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Seeing the Big Picture

We only ask for evidence of these behaviours on your application form:

• Leadership

Benefits

• Learning and development tailored to your role.

• An environment with flexible working options.

• A culture encouraging inclusion and diversity.

• A Civil Service pension.

• A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.