About the job

Summary

This is a unique and exciting time to join UKSV. You will be at the forefront of our new fast paced, innovative Digital, Data & Technology (DDaT) team building the future of UKSV.

UKSV are currently undertaking a unique and exciting modernisation programme, a key outcome being the creation of our new security clearance service. As a brand new service, it will support the future process for issuing, maintaining, evaluating and updating security clearances across government. We need people with digital, data and technology skills to help us succeed.

UKSV are creating brand new multi-disciplinary product teams who will own, iterate and improve our new suite of products and services across discovery, alpha, beta and live phases. These teams will build modern products and services that meet users' needs and underpin personnel security and risk assessment across government.

If you feel that you have the expertise, drive and experience required for this role we would love to hear from you.

Job description

A Lead Service Designer is an expert practitioner who influences and mentors others.

At this level, you will be expected to:

• Work with service managers and programme directors to develop design concepts

• Set direction, assure the quality of design delivery across teams and lead multiple or highly complex services

Responsibilities

• Agile working

You know how to coach and lead teams in Agile and Lean practices, determining the right approach for the team to take and evaluating this through the life of a project. You can think of new and innovative ways of working to achieve the right outcomes. You are able to act as a recognised expert and advocate for the approaches, continuously reflecting and challenging the team.

Skill Level – Expert

• Communication skills

You can mediate between people and mend relationships, communicating with stakeholders at all levels. You know how to manage stakeholders’ expectations and facilitate discussions across high risk and complexity or under constrained timescales. You can speak on behalf of and represent the community to large audiences inside and outside of government.

Skill Level – Expert

• Community collaboration

You know how to work collaboratively within a group, actively networking with others and varying feedback for the appropriate time to ensure the discussion sticks. You can use your initiative to identify problems or issues in the team dynamic and rectify them. You can pull out issues through agile health-checks with the team to provoke the right responses.

Skill Level – Practitioner

• Digital perspective

You have the ability to apply a digital understanding to your work. You can identify and implement solutions for assisted digital.

Skill Level – Practitioner

• Evidence- and context-based design

You know how to design systems for use across multiple services and can identify the simplest approach out of a variety of approaches.

Skill Level – Expert

• User focus

You know how to give direction on which tools or methods to use. You are experienced in meeting the needs of users across a variety of channels. You can bring insight and expertise in how user needs have changed over time to ensure these are met by the business. You know how to apply strategic thinking in how to provide the best service for the end user.

Skill Level – Expert

• Experience of working within constraints

You can work with and challenge senior stakeholders. You know how to prioritise and mitigate constraints and can turn them into an advantage. You can adapt the approach depending on the constraints.

Skill Level – Practitioner

• Facilitating decisions and risk

You can make and justify decisions characterised by high levels of risk, impact and complexity. You know how to build consensus between organisations (private or public) or highly independent and diverse stakeholders. You can be trusted by senior risk owners as an expert in security. You can apply risk methodologies at the most complex levels of risk and guide others in applying risk methodologies in proportion to the risk in question.

Skill Level – Expert

• Leadership and guidance

You can change organisational structures to fixable and sustainable designs. You know how to lead on the strategy for the whole organisation, marrying business needs with innovative analysis. You can make and justify decisions characterised by high levels of risk, impact and complexity. You know how to build consensus between organisations (private or public) or highly independent and diverse stakeholders. You can solve and unblock issues between teams or departments at the highest level. You understand the psychology of a team and have strong mediation skills. You can coach the organisation on team dynamics and conflict resolution.

Skill Level – Expert

• Prototyping in code

You can write HTML and add new tags.

Skill Level – Working

• Prototyping

You are experienced in using a variety of methods of prototyping. You know how to share best practice and can coach others. You can look at strategic service design end to end.

Skill Level – Expert

• Strategic thinking

You can lead the design and implementation of strategy, directing the evaluation of strategies and policies to ensure business requirements are being met.

Skill Level - Expert

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Seeing the Big Picture

We only ask for evidence of these behaviours on your application form:

• Leadership