People Management

• In this role you will be People Manager of up to 12 as part of a larger team of 40+ strong Commercial Executitves.
• Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
• Model - Live our culture; Embody our values; Practice our leadership principles.
• Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
• Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.

Commercial and Deal management  

This is a high paced customer centric part of the organisation focused on our largest commercial and public sector organisations. As a people manager you will be helping your team create and deliver on some of the most exciting customer transformation with a focus to include:

• Coaching the team to build customer-centric offers, whilst negotiating the best commercial and contract structure to maximise revenue from Microsoft and accelerate the business.  
• Demonstrates customer understanding and connects with customers to understand business drivers impacting commercial needs. 
• The accountability of deal management, tracking deals to close.  
• Driving the creation of best practices for deal making and building consistency across deals. 
• Coach your team to examine deals from different angles, modelling different variables to make the most effective deal.  
• Coaches team to ensure compliance is embedded in the deal making process.
• Bring strong communication skills with an ability to summarise complex scenarios and provide clarity.  In particular when explaining commercial structures, investment processes, T&Cs and briefing stakeholders in the business. 
• Coach the team to apply sales methodologies (e.g., Value Selling). Supports the design of the appropriate negotiation strategies.

Collaboration and alignment with teams across the UK business  

Microsoft is an exciting environment with many teams focused on the customer from Account Management, Specialist Sellers, Customer Success, Support Service, Finance and Legal teams to name a few. In this role you will bring the best of your collaboration skills to work across the organisation as you support your team shaping deals. This includes:  

• Demonstrates strong leadership and engagement with multiple stakeholders to ensure that all Microsoft solution capabilities are represented. 
• Assesses when executive engagement is necessary due to deal size, complexity, or strategic importance. 
• Work collaboratively with the partner ecosystem to drive successful business outcomes through partner commercial sales. 
• Partner closely with UK Finance, Sales teams, Business Desks, Legal and specialist sales team to all aspects of the deal creation.
• Feedback and Influence where the development of local programs are required.
• Foster sharing of best practices and strategies across internal teams both within UK and Globally

Building a Customer Centric Engagement

The commercial deal construct enables customers use of our technology to empower their organisations. As a Manager you will help your team build commercial proposals which enable technology across the customer’s business with the following areas:

Coach others to orchestrate across a range of internal and external stakeholders at senior levels.

• Fosters alignment across teams, especially with regard to aligning Microsoft portfolio and customer business outcomes.
• Demonstrates customer understanding. Works within portfolio to gain strategic position.
• Build customer-centric offers. Oversee the building of the best contract structure to enable capitalization on opportunities.
• Presents and speaks at a C-level audience to understand business solutions outside of technology solutions (e.g. productivity gains, financial impact to a customer, Opex versus Capex and understands the terminology of working at this level.)
• Lead your team to the desired outcome while anticipating potential escalations and customer reactions from an ethical selling perspective.

Qualifications

Experiences Required: Education, Key Experiences, Skills and Knowledge: 

• Core Competencies:  Organizational Leadership, Strong Business & Commercial Accumen, Negotiation, Strategic Insights, Trusted Advisor, Commercial Team Leadership, Written Communication  
• Professional Competencies: Adaptability, Customer Focus, Drive for Results, Creativity, Influencing Impact, Judgement, Collaboration, Executive Maturity/Presence,  Analytical Problem Solving, Risk Analysis 
• Relevant experience in: Commercial or Sales Management Roles, Customer facing Negotiation, Opportunity/Deal Orchestration and managing/building a high performing team.   
• Excellent communication and analytical skills with the ability to distill complex thoughts and strategies into simple, actionable recommendation. 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.