ABOUT THE JOB

• Lead by example and role model company values to inspire your team whilst embracing change and rising to the challenges that this role brings
• You will support your line manager with developing your team to be pro-active, investigate and resolve every question or complaint, however if things don’t go quite right, you’ll be confident to step in and take ownership
• You’ll monitor and report on customer feedback and insight to support your Line Manager to spot trends and improve customer satisfaction and loyalty to grow our business
• Your personality and experience will assist you to guide, coach and develop your team to collaboratively reach high performance and standards
• Technology is evolving every day, so is TUI.  By providing you with the best tools, you’ll build your knowledge to understand our customers and adapt your style to help answer questions from both customers and colleagues
• Drive your team to exceed company sales and service objectives, in Retail we call it ‘Smashing your Targets’  

ABOUT YOU

• A proven passion for leading by example and delivering excellent customer service
• A confident and fun motivator with the drive to exceed targets and overcome challenges
• Skilled mentor to support your Line Manager with developing your team and retaining talent
• Develop a fair and inclusive management style that understands our people are our most valuable asset
• An organised individual who takes pride in their work and ownership of their development
• Confident to balance accounts, comply with company policies and procedures and jointly responsible for managing every aspect of the store
• Flexibility to work variable shift patterns each week which include evenings & weekends in line with customer demand.  Shift patterns are normally shared 4 weeks in advance

ABOUT OUR OFFER

• Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
• Competitive salary with a commission scheme that rewards you for exceeding targets
• Health and Wellbeing support across five key areas – Financial, Health, Social, Community and Career
• Excellent rates with foreign exchange and discounts with retailers
• Discovery day – time to spend working at a local charity or community
• Investment in your development, alongside your store induction
• Pension scheme, life assurance and options to buy shares